Job Description

The Manager, Sales is responsible for growing business travel revenue on JetBlue Airways through the promotion of the airline’s unique competitive advantages and for developing corporate clients and/or Travel Management Companies (TMC) within a specific geographic market. The Sales Manager is responsible for achieving sales targets with established accounts, prospecting for new business, and developing sales strategies that drive profitable revenue growth within an assigned territory, customer segment, product line, or specialty sales channel. The Sales Manager builds strategic relationships with customers, partners, and internal stakeholders while collaborating across the organization to support JetBlue's commercial objectives.

Essential Responsibilities:

• Manage a portfolio of customer accounts to drive revenue growth, increase market share, and strengthen long-term customer relationships.
• Develop and negotiate commercial agreements, pricing, terms, and sales solutions that align with customer needs and JetBlue's business objectives.
• Utilize Salesforce and other sales tools to maintain customer records, manage sales activity, track performance, and identify growth opportunities.
• Develop new business through lead generation and strategic business development within an assigned territory, customer segment, or specialty sales channel.
• Develop and execute sales strategies that support revenue growth, market share, and customer engagement within assigned areas of responsibility.
• Build and maintain strategic relationships with customers, travel partners, industry organizations, and other key stakeholders to identify new business opportunities.
• Educate potential customers on JetBlue's products, services, and value proposition to support inclusion in their travel programs.
• Respond to Requests for Proposals (RFPs), conduct data analysis, negotiate sales agreements, and recommend implementation strategies to achieve sales objectives.
• Target customer opportunities with significant business potential in key JetBlue markets.
• Present the JetBlue Experience and represent JetBlue at customer meetings, conferences, trade shows, and other industry events.
• Organize promotional events and represent JetBlue within assigned markets to increase brand awareness and business opportunities.
• Utilize market intelligence, customer insights, and competitive analysis to recommend sales, pricing, distribution, and account strategies that support commercial objectives.
• Identify strategic distribution channels and partnership opportunities that increase JetBlue's visibility and accessibility within target markets.
• Collaborate cross-functionally with Revenue Management, Marketing, Airports, Customer Support, Network Planning, and other internal teams to execute commercial initiatives and enhance customer solutions.
• Liaise with airports and other internal stakeholders to support Sales and Marketing initiatives and ensure alignment on commercial priorities.
• Project manage various Sales and Marketing initiatives to support business objectives.
• Work with Convention & Visitors Bureaus (CVBs), meeting planner groups, and other strategic partners to support convention, corporate meetings, and other revenue-generating opportunities.
• Support sales training, process improvements, and commercial initiatives that enhance team effectiveness and customer experience.
• Assist with the training and development of the Sales Support Desk (inside sales) to ensure crewmembers understand customer needs and provide an appropriate level of service.
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
• Other duties as assigned.

Minimum Experience and Qualifications:

• Bachelor's Degree in Business, Marketing, or a related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous related work experience.
• Five (5) years of related sales, business development, account management, or marketing experience.
• Experience developing and executing sales strategies and business development initiatives.
• Experience negotiating commercial agreements and managing customer relationships.
• Strong relationship management, presentation, communication, and analytical skills.
• Proficient with Microsoft Office Suite, including Outlook.
• Experience using Salesforce or other customer relationship management (CRM) systems.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Self-motivated with strong organizational skills and the ability to work independently and collaboratively.
• Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards.
• Available for occasional overnight travel (20%).
• Currently in possession of a valid passport or equivalent travel documents with the ability to travel in and out of the United States.
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required; this position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

• Experience in the airline, travel, hospitality, or related industry.
• Knowledge of airline industry trends, corporate travel, sales distribution, and travel technology.
• Experience with Salesforce, Prism, or other customer relationship management (CRM) and sales analytics tools.
• Experience developing strategic customer relationships and commercial partnerships.
• Experience managing corporate, agency, travel management company (TMC), specialty, or business-to-business (B2B) sales accounts.
• Demonstrated success identifying and developing new business opportunities.
• Experience leading cross-functional initiatives or mentoring and developing others.

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional Office Environment
• Travel within assigned territory (70%)

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)