Job Description
As a Manager of Safety and Security in our iconic venues, you'll direct the safety and security operations to maintain a safe and secure environment for guests, clients, and employees. Working closely with regulatory authorities, corporate security, and risk management teams, you'll develop, implement, and maintain the venue's safety and security strategy and emergency/contingency plans. As the ideal candidate, you'll ensure all situations are handled with dignity and respect by the safety and security team, fostering a welcoming environment that enhances the live music experience. Reports to General Manager
- Direct operational aspects of security officers; monitor security staff to ensure compliance with company policies and all proper licenses and certifications are on file and up to date for each officer, proprietary and/or contract.
- Schedule appropriate training for first aid, CPR, AED, crowd management, etc. Conduct a semiannual tabletop exercise to test venue personnel's emergency response.
- Ensure day-to-day monitoring of the property's safety and security systems, CCTV and fire suppression systems.
- Hire, train, supervise, coach and discipline security personnel. This includes an onboarding program, ongoing training, emergency drills, and guest and staff interaction expectations.
- Outline specific post assignments and duties for each officer; ensure officers are on post at the required time. Notify venue leadership regarding any changes in staff schedule.
- Attend pre-shift meetings Relay event information to the security staff for shows/events; manage public safety and employee or guest conduct issues.
- Perform safety and security duties, including maintaining order, checking identification and enforcing policies as outlined in defined procedures, including age- and alcohol-related policies.
- Respond to emergencies, assist guests as necessary, and help coordinate emergency response, including evacuation procedures. Collaborate with local law enforcement and first responders on all emergency calls, handling of the incident and recovery afterward.
- Assist patrons and employees needing medical attention while awaiting the arrival of emergency medical personnel. May be necessary to administer minor first aid, CPR, and AED.
- Collaborate with Talent Buyer and Production teams to ensure flawless execution of security and safety services.
- Interact with clients, artists, VIPs, dignitaries, etc., to coordinate special security/protection needs; appropriately respond to guest requests, concerns and complaints.
- Conduct safety and security audits and inspections. Oversee safety and security system evaluations and ensure proper maintenance of all systems.
- Prepare incident, accident and other reports that may be required. Track incident resolution, gather all related and necessary information, and document the incident details using the official computerized records management system. Investigate internal and external losses and advise on loss prevention.
- Partner with venue leadership to prepare annual budgets and monthly forecasts and conduct P&L oversight/management for the security team.
- Serve as liaison between the venue and local, state and federal authorities and agencies, and network with industry colleagues. Develop networks to gather and assimilate local threat and intelligence information, garner assistance with investigations and prosecutions, and produce best practice recommendations.
- Communicate and uphold all corporate standards, guidelines, policies, and procedures in accordance with local, state, and federal laws and regulations. Maintain personal integrity by abiding by and supporting the company's values and principles. Follow and support brand standard operating procedures (SOPs). Participate and respond to the annual company audits.
- Electronically track, inventory and process lost and found items. Serve as main point of contact for guest inquiries relating to lost and found items including partnering with a digital inventory vendor.
- Perform other duties as assigned.
Qualifications
Education
- High school diploma required
- Degree in Occupational Safety, Criminal Science, Business, Hospitality Management, or a related field preferred
Experience
- 5+ years' security or law enforcement with entertainment/hospitality and crowd control experience required
- 2+ years' supervisory experience
- Background in law enforcement or security with entertainment/hospitality venue and crowd control experience preferred
- Demonstrated experience in handling and diffusing stressful scenarios, i.e., verbal or physical confrontations
Knowledge, Skills and Abilities
- Effective interpersonal, verbal, and nonverbal communication skills
- Knowledge and proper use of alarms, surveillance, and recording systems relative to internal investigations
- Working knowledge of occupational safety and fire protection, NFPA codes, OSHA compliance, DOT compliance, property protection, regulatory training, regulatory inspections and emergency operations
- Proficient experience with Microsoft Office (Outlook, Word, Excel)
- Ability to work extended hours with some physical stress. Must have strength and endurance to handle physical confrontations and agility and coordination for effective response during emergencies
Licenses / Certifications
- Tennessee Specific: Dallas Law Certification and Unarmed Security License required upon hire
- Vegas Specific: State Alcohol Education Card required upon hire
- Vegas Specific: Full-time employment is contingent upon obtaining a State of Nevada-issued Work Card (Guard Card). A Guard Card is preferred for part-time employment.
- Must obtain CPR/AED certification within 90 days of hire
- Must complete Crowd Management training upon hire
- Must complete OSHA 30-Hour Training within 180 days of hire
This position requires a pre-employment drug screening (4-panel: phencyclidine, cocaine, amphetamines and opiates).
Physical Requirements
Use all senses, including vision (near, far, and color), hearing, and smell to observe surroundings for safety hazards. Communicate clearly, both verbally and through radio communication. Stand and walk continuously and frequently climb and descend stairs and uneven terrain. Frequently lift/carry up to 10 lbs. and occasionally lift/carry up to 50 lbs. Move and react quickly, including bending, reaching, lifting, and climbing. Maintain extended periods of mental focus.
Working Conditions
Restaurant/bar/live music environments, indoors and outdoors, subject to both kitchen and customer areas, with large crowds and elevated noise levels.
