Must have understanding on the banking domain.
Incident and Problem Management: Act as the primary escalation point for complex or critical production issues in SAC applications, ensuring timely resolution within agreed Service Level Agreements (SLAs).
Team Leadership Lead, mentor, and guide a team of production support analysts, planning and prioritizing their workload and managing on-call schedules.
Troubleshooting and Analysis: Diagnose and troubleshoot complex technical issues across the application stack (data integration, data modeling, reporting, etc.) using advanced query and programming skills.
Root Cause Analysis (RCA): Conduct thorough RCA to identify underlying causes of recurring problems and implement preventative measures to enhance system resilience.
Collaboration and Communication: Work closely with business stakeholders, development teams, QA, and infrastructure teams to ensure effective communication, proper deployment of updates, and seamless support.
Monitoring and Health Checks Oversee the monitoring of SAC systems using specialized tools (e.g., Splunk, Dynatrace) to proactively detect performance issues or anomalies.
Documentation and Governance: Create, review, and maintain comprehensive documentation, including runbooks, knowledge base articles, and standard operating procedures (SOPs).
Continuous Improvement: Identify opportunities for automation and process optimization to improve operational efficiency and stability, contributing to strategic planning for system enhancements.
Typically requires 8-10+ years of relevant experience in production support, with significant hands-on experience in SAP Analytics Cloud (Planning and/or BI) and integration with other SAP/non-SAP systems (e.g., SAP BW/4HANA, S/4HANA, BPC).
KPMG – це міжнародна мережа фірм, що надають аудиторські, податкові та консультаційні послуги. В офісах KPMG у 143 країнах світу працюють понад 273,000 співробітників (FY23). Кожна фірма KPMG є незалежною юридичною особою і представляє себе як таку.
KPMG працює в Україні з 1992 року. KPMG в Україні надає аудиторські, податкові, бухгалтерські та консультаційні послуги для місцевих і міжнародних компаній. Нашою метою завжди було використання глобального інтелектуального потенціалу фірми в поєднанні з практичним досвідом наших українських професіоналів, щоб допомогти провідним компаніям досягти своїх цілей.
Офіси компанії знаходяться у Києві та Львові.
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KPMG is a global network of professional services firms providing audit, tax and advisory services. We operate in 143 countries and territories, and in FY23, collectively employed more than 273,000 people working in member firms around the world.
KPMG in Ukraine provides audit, tax, accounting and advisory services to local and international businesses. KPMG has been working in Ukraine since 1992, and our goal has always been to use the firm's global intellectual potential, combined with the practical experience of our Ukrainian professionals, to help leading companies to achieve their goals.
In Ukraine KPMG has its offices in Kyiv and Lviv.
