• Ensure 99.5%+ accuracy in all operational and management reporting.
• Deliver daily, weekly, monthly, and quarterly dashboards within agreed timelines.
• Maintain data integrity across all reporting systems.
• Automate manual reports and drive continuous process improvement.
• Provide actionable insights to improve productivity, quality, customer experience, and financial performance.
• Ensure adherence to reporting SLAs and governance standards.
• Support business planning through forecasting, capacity planning, and trend analysis.
• No adverse audit findings related to reporting accuracy, data security, or compliance.
• Lead and manage the MIS team, ensuring delivery of accurate and timely reports.
• Develop and maintain operational, financial, and client-facing dashboards.
• Analyze large datasets to identify trends, risks, opportunities, and performance gaps.
• Partner with Operations, Quality, Training, Workforce Management, Finance, HR, and Client Services teams to support business objectives.
• Drive automation initiatives using Excel, Power BI, SQL, Power Automate, and other reporting tools.
• Ensure data quality through regular validation, reconciliation, and governance checks.
• Produce executive-level management reports and presentations.
• Support forecasting, workforce planning, budgeting, and productivity analysis.
• Lead root-cause analysis and provide recommendations for performance improvement.
• Manage reporting requirements for clients and internal stakeholders.
• Oversee system enhancements, reporting process improvements, and MIS projects.
• Mentor and develop MIS analysts and team leaders to build reporting capability.
• Bachelor's degree in information systems, Computer Science, Statistics, Mathematics, Business Analytics, Finance, or related field.
• Certification in Power BI, SQL, Data Analytics, or Business Intelligence is advantageous
• 5 – 7 years' experience in MIS, Reporting, Business Intelligence, Analytics, or Workforce Reporting
• Minimum 3 years in a leadership or managerial role
• Experience in contact centre, BPO, financial services, or insurance operations preferred
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
