This role will be based in GGN. This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager - Implementation Services (Grade D)

No of Positions: 1

What can you expect?

The Operational Risk Governance team is accountable for delivering a strategic and integrated approach to risk and compliance activity across the Administration Operations team. The team are a key conduit to the Global Risk and Controls, the Line 2 Risk and Compliance team and other key areas and stakeholders for matters relating to Risk and Compliance.

The Controls Analyst is responsible for testing the design operating effectiveness of key controls and process level controls across the Administration Operations and Global Service Delivery (GSD) teams.

They assist stakeholders in identifying potential risks and compliance issues associated with their day-to-day business goals, analysing technology and business risks to identify vulnerabilities and controls gaps. They also coordinate the development, implementation, monitoring, and testing of control frameworks ensuring compliance with industry standards.

The Controls Analyst is an exciting role for an individual who actively seeks to improve operating practices and processes, and who values enhancing the effectiveness and efficiency of operational controls. By supporting control improvements, the Controls Analyst plays a vital role in supporting delivery of great customer service through tightly managed operations

We will count on you for:

Technical

• Control documentation, maintenance and testing

• Conduct testing of key controls and process level controls to assess their design and operating effectiveness.

• Identify control deficiencies and provide recommendations for improvement.

• Collaborate with stakeholders to develop action plans to address control deficiencies and monitor implementation of improvements.

Risk and compliance support

• Assist in the delivery of timely risk management and/or compliance analysis and advice to stakeholders to enable the Administration Operations team to be successful and fully compliant with legislative and regulatory requirements.

• Support and advise the Administration Operations team to identify, classify, measure, and monitor their risks and/or compliance requirements and issues.

• Assist stakeholders in identifying the potential risks and compliance issues associated with their day-to-day business goals, including assisting in the incident reporting process.

• Work with stakeholders to analyse and quantify the impact of items requiring remediation whilst operating within Mercer & MMC’s Risk and Compliance Frameworks

• Coordinate the formulation of remediation strategies and implementation of preventative controls, including obtaining relevant approvals.

• Support the Operational Risk & Governance Leader in the provision of key reporting requirements, providing insights on operational risk matters such as incident root-causes.

• Build strong relationships with the Line 2 Risk team and other Line 1 Risk teams.

• Respond to queries from internal stakeholders on risk, compliance, and governance requirements in a timely manner

Lead and Guide

• Always provide a view, particularly as it relates to continuous improvement.

• Demonstrate a pro-active approach in escalating issues as well as issues resolution;

• Be solution and outcome focused.

Note: Applicants should be flexible working in shifts

What you need to have:

Knowledge & Skills:

• Minimum 6 years’ experience in service industry

• Committed to quality service with a strong customer focus and effective stakeholder management.

• Demonstrated experience in Risk Management and/or Control Assurance within the financial services industry.

• Experience performing control assurance activities

• Familiarity with the relevant regulatory bodies and legal compliance requirements of the Australian Superannuation industry (e.g. Corps Act, SIS Act)

• Strong and analytical and problem-solving skills and attention to detail

• Proven ability to work under tight deadlines and extended hours based on stakeholder requirements

• Capable of engaging with all organizational levels and possesses strong communication and influencing skills

• Demonstrates sound judgment, timely decision-making, and strong time management abilities.

• Excellent communication, presentation, interpersonal, problem-solving, and analytical skills

• Identify process improvements and apply lean principles to fuel innovation and growth

• RG146 certification preferred

• Minimum 2 years superannuation administration (Preferred)

• Previous experience in an operational risk management and/or compliance role preferred.

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver

• Good relationship skills, proven ability to work on own initiative as well as in a team

• Ability to prioritize time effectively

• Be highly analytical

• Able to work to tight deadlines and extended hours based on stakeholder requirements

• Have a successful track record interacting with business leaders

• Previous experience in an operational risk management and/or compliance role

• Streamlines and standardizes processes to improve efficiency

Why join our team?

• We help you be your best through professional development, interesting work & supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-bein