Job Description

• Own end-to-end GTM process design from lead through close and expansion 
• Define rules of engagement, lead routing, SLAs, and cross functional handoffs 
• Support pipeline reviews, forecasting calls, QBRs, territory planning, and annual GTM planning 
• Partner with BI/CRM teams (Salesforce, Domo) to translate business requirements into system workflows and reporting 

• Define leading indicators and deal with health signals by stage, segment, and rep 
• Establish stage exit criteria, conversion benchmarks, and pipeline quality standards 
• Partner with Sales leadership on playbooks and interventions for deal risk and opportunity 
• Analyze win/loss, deal velocity, and pipeline trends; deliver actionable insights to leadership

• Own sales support operations and case management model 
• Redesign support workflows to improve resolution time, scalability, and rep experience 
• Define escalation paths, SLAs, and performance metrics 
• Partner cross functionally to eliminate recurring issues at the source

• Own administration and adoption of:  
• Sales engagement tools (Groove, Salesloft, or equivalent) 
• Revenue forecasting platform (Clari or equivalent) 
• Dialer platforms 
• Configure workflows, governance, reporting, and performance analysis 
• Evaluate, recommend, and onboard new GTM tools 
• Ensure clean integration and data integrity with Salesforce and BI systems

• Own revenue forecasting process and accuracy 
• Define and prioritize GTM dashboards and reporting 
• Monitor pipeline coverage, conversion rates, cycle time, rep productivity, and support performance 
• Act on financial information that contributes to business profitability 
• Build capacity and scenario models for headcount and growth planning 

• Manage and develop Revenue Operations team members 
• Partner with Sales Enablement on training, documentation, and playbooks 
• Act as a trusted advisor to Sales and CS leadership 
• Identify patterns, streamline revenue workflows and lead teams to map and optimize end-to-end revenue workflows to improve system efficiency and scalability
• Lead virtual team(s) to achieve company goals in creative and effective ways 
• Own preparation of recurring leadership and sales communications (QBRs, pipeline reviews, exec updates) 
• Attract, retain, motivate, develop and mentor team members for high performance 
• Communicate effectively with senior management 
• Manage effectively outsourced relationships 
• Influence, build relationships, understand organizational complexities and manage conflict 

• Travel typically less than 10%. Office environment. No special physical demands required.

• Typically, 10 or more years of increasing responsibility and complexity in terms of any applicable professional experience
• Typically, 1 or more years of management experience
• Typically, a Bachelor's Degree or global equivalent in related discipline
• Systems thinking and Process Optimization— ability to understand how cross-functional processes connect
• Proven leadership experience in a cross-functional influence role within a matrixed organization
• Strong organizational discipline with exceptional follow-through
• Strong data driven decision-making experience
• Executive communication skills
• Strong management and leadership skills
• Outstanding verbal and written communication skills and ability to resolve disputes effectively 
• Excellent presentation and public speaking skills 
• Excellent independent decision making, analysis and problem-solving skills 
• Excellent planning and organizational skills  
• Good negotiating skills
• High ownership, operational rigor, and continuous improvement mindset 

• Master's degree or global equivalent 

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.