Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity
The Manager, Revenue Development – Customer Base plays a critical role in growing and deepening relationships with existing customers across the Dayforce platform. This leader is responsible for building, developing, and managing a high-performing Revenue Development team focused on expansion pipeline creation through inbound, outbound, and account-based strategies. Reporting to the VP, Revenue Development and partnering closely with Customer Base Sales leadership, Customer Success, Marketing, and Go-to-Market teams, this role drives pipeline growth and annual contract value (ACV) expansion within the existing customer base. The ideal candidate combines strategic thinking, operational excellence, and people leadership to deliver measurable business outcomes.
What You’ll Get to Do
• Build, develop, and lead a high-performing Revenue Development team focused on customer expansion opportunities.
• Develop and execute strategies to identify and qualify cross-sell and upsell opportunities in partnership with Customer Success and Sales teams.
• Foster a culture of accountability, innovation, customer focus, and continuous improvement.
• Standardize and optimize operating models, enablement programs, processes, tools, and reporting frameworks.
• Define, monitor, and improve key performance metrics including pipeline health, conversion rates, and opportunity generation.
• Partner with Marketing and Product teams to align campaigns, messaging, and customer engagement strategies.
• Own onboarding, coaching, development, and retention of Revenue Development Representatives (RDRs).
• Implement structured onboarding and career development programs to support team success.
• Utilize data and analytics to coach team performance and optimize pipeline contribution.
• Coordinate closely with Account Managers and Customer Success Managers to identify and advance growth opportunities.
• Design scalable processes for territory management, lead distribution, and outreach prioritization.
• Establish and maintain service level agreements with Sales and Marketing teams to ensure effective opportunity handoffs.
• Drive execution against customer base pipeline targets and support overall revenue growth objectives.
Skills and Experience We Value
• 4–8 years of experience in B2B sales, revenue development, business development, or inside sales.
• 2+ years of leadership experience managing and developing high-performing sales or revenue development teams.
• Proven success driving customer expansion, cross-sell, upsell, or renewal pipeline generation.
• Strong understanding of SaaS business models, subscription revenue, and customer lifecycle management.
• Experience developing account growth strategies and customer engagement programs.
• Strong analytical capabilities with experience leveraging data to improve performance and forecast results.
• Experience with sales and marketing technologies such as Salesforce, Outreach, 6sense, Marketo, or similar platforms.
• Excellent communication, coaching, and stakeholder management skills.
• Demonstrated ability to work cross-functionally and influence outcomes without direct authority.
• Experience within HCM, HRIS, enterprise software, or related technology industries is an asset.
What Would Make You Stand Out
• Experience leading customer base or post-sale revenue development organizations.
• Proven success building scalable revenue development programs in high-growth SaaS environments.
• Deep understanding of customer expansion motions and account-based growth strategies.
• Experience implementing data-driven coaching and performance management frameworks.
• Passion for developing talent and creating high-performing teams that drive measurable customer and business impact.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
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