Job Description
PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:
Drive the district profitability by meet or exceeding sales & profit targets;Coach Store Managers to drive commercial success and excel in customer service;Ensure proper execution of established policies, procedures, initiatives, and directives.
KEY RESPONSIBILITIES:
Planning
- Plan Stores objectives with Director / Senior Manager Retail Operations FO
- Plan actions plans to reach targeted KPI’s
Management
- Take full ownership of the district and its commercial success
- Plan and prioritize structured store visits to maximize the district’s performance
- Manage delivery of own retail KPI’s (qualitative and quantitative) in the district
- Ensure proper in-store Brand execution, according to established standards and directives, in all stores within the district
- Pro-actively analyse sell-through figures and develop action plans with stores managers to achieve productivity and image targets
- Ensure compliance with established policies, procedures, initiatives and directives
Financial
- Manage and deliver retail financial KPI’s
System and Processes
- Manage retail KPI’s and tracking/reporting systems
- Ensure operational system efficiency and training
People Management
- Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
- Ensure compliance to established HR policies and procedures
- Recommend structural or human changes in store in order to achieve sales and brand targets
- Coordinate with store managers on staff recruitment, retention and development.
- Coordinate with HR on relevant HR projects like internal referral, performance review, succession planning, etc.
Training and Development
- Identify and recommend training and development needs
- Coach Store Managers to increase their stores’ sales, productivity and profitability
- Own succession planning for the district
- Ensure quality & efficiency of training
KPIs
- Store business KPI’s
- Image/consumers satisfaction KPIs.
- Staff turnover and satisfaction KPI’s
