Job Description

• Oversees the execution of service delivery, product quality and provides dedicated leadership to the dining outlet(s).Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. Starting Salary $75k-85k

• Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests
• Maintain records of personnel performance, dining room labor costs, other expenses to china, glass, flatware, and current departmental time log
• May perform limited Caesars Reward duties, including issuance of promotional amenities, redemption of coupons and issuance of replacement cards
• Schedule periodic food service employee meetings to ensure correct execution of restaurant policies
• Schedule all room personnel in accordance with operating budgets and forecasts
• Coordinate and direct the daily activities of employees in the outlet(s) including planning and organizing
• Participate in strategic planning regarding the director of the outlet(s)
• Ensure all aspects of the assigned outlet(s) contribute to 100% guest satisfaction
• Ensure food is prepared and served according to the desired portion and quality specifications
• Advise customers on selection of food and beverage items
• Ensure adherence to all Board of Health standards
• Work closely with other departments to ensure seamless delivery of service for our guests
• Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business
• Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances
• Assist with the training of new employees, hiring, orientation, training and job performance for outlet employees
• Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees

College degree preferred in the Food Service industry or related field. Three to five years’ experience in Food & Beverage management with large volume operations preferred.

• Good Communication, leadership, supervisory and organizational skills
• Proven ability to direct and motivate employees
• Sound judgment
NJ CER LICENSE REQUIRED

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.