Job Description

This position is responsible for operation of Café outlet. Responsibilities include developing and maintaining high performing team; achieving financial and company objectives; maintaining facilities and high standards of cleanliness.

• Ensure consistent, high-quality service standards are maintained throughout Cafe outlet.
• Establish training programs that ensure a high-quality guest experience.
• Provide adequate training and tools for employees so they may effectively perform necessary job duties.
• Ensure that all areas are kept clean and in proper condition to provide a safe working environment for employees.
• Responsible for the proper scheduling of employees to ensure a high level of guest service while maintaining control of labor costs.
• Supervise employees, including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline.
• Must be able to meet the attendance guidelines of the job and adheres to departmental and company policies.
• Spends the time interviewing, training, and selecting employees.
• Conducts Performance Reviews
• Makes or recommends wage increases and promotions.
• Provides for safety and security.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees.
• Monitors legal compliance with federal, state, and gaming laws.

• Minimum of (3) years Food and Beverage Supervisory experience is required.
• Previous restaurant/ hospitality experience is required.
• Excellent interpersonal, customer service, leadership, communication, team-building and problem-solving skills are required.
• Demonstrated ability in maintaining consistent, high quality guest service levels.
• Must have a good understanding of how the job responsibilities relate to other areas of the Food and Beverage operation, such as food preparation back-of-the-house service, and food/beverage cost control.
• Must be able to remain calm and speak professionally when resolving customer complaints and be willing to work any shift, any day, and long hours when necessary.
• Must present a well-groomed appearance

ADDITIONAL REQUIREMENTS

• Must be able to work independently.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to perform mathematical computations quickly and accurately.
• Must be able to conduct conversations with customers and employees and speak distinctly and persuasively to others.
• Must have the ability to create written and financial reports.
• Must be able to maneuver in and around restaurants and casino/hotel areas.
• Must be able to work any shift and able to work up to 12 hours at a time when required.

Depending on experience, salary ranges $70,000 to $90,000 annually.

JOIN A TEAM THAT GOES ALL-IN ON YOU
Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah’s Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you!