Melco Resorts & Entertainment

Manager, Restaurant

Melco Resorts & Entertainment  •  Onsite  •  14 days ago
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Job Description

REQ14616 Manager, Restaurant (Open Date: 13/05/2026)

Casual Outlets:

The Manager, Restaurant is responsible for delivering on the Company vision, standards and objectives through a strategic approach to managing a Restaurant / Bar operation that focuses on developing business strategy, entrepreneurism and innovation, high team involvement and creating best practices.

PRIMARY RESPONSIBILITIES:

1. Operations

  • Gather/evaluate information on quality and quantity of the business operation
  • Oversee daily restaurant and bar operations to ensure efficiency and consistency.
  • Maximize use of resources, equipment, and technology to exceed productivity and quality goals.
  • Identify action steps necessary to ensure high levels of productivity
  • Maintain accurate staffing levels, scheduling, and leave management.
  • Ensure strict adherence to hygiene instructions, supervise practices closely, and maintain the highest hygiene standards
  • Ensure colleagues consistently uphold high levels of personal hygiene and grooming.
  • Adopt a marketing approach to build a successful operation in a competitive environment
  • Identify opportunities for advanced technology applications (training, systems, practices etc.)
  • Ensure adequate staffing levels are maintained by following accurate time
  • Rostering procedures, and that staff are allocated to areas by job classification and skill
  • Maintain annual leave accruals at an acceptable level
  • Ensure financial reports, incident reports, accident/injury reports, and all timekeeping documents are completed and forwarded in an appropriate and timely manner
  • Collaborate with the team to create new dishes and BV/promotions that meet market needs

2. People management

  • Achieve productivity by maximising the use of team synergies
  • Show concern for dignity, self-esteem, welfare and contributions of all employees, while demanding performance
  • Tap into others’ skills, experience, knowledge and creativity
  • Develop teams to have the skills to be empowered to influence and be involved in issues that affect their work; promote an environment, systems and practices that enable this level of participation
  • Coach others to allow those who are able, to take responsibility for tasks and outcomes.
  • Work effectively with those outside of formal line authority to achieve organisational goals
  • Establish systems that encourage clear, timely and accurate information about the organisation and operations between employees at all levels to enhance decision-making processes
  • Encourage and support all staff to participate in job-related training to build professional skills

3. Customer

  • Identify customer requirements and expectations
  • Establish an environment that allows customer feedback to be disseminated to all levels of employees and incorporated into planning and operations
  • Seek feedback/gather information on customer service performance
  • Set and monitor goals for achieving quality in customer service
  • Drive company initiatives on Customer Service Enhancements both internally and externally.
  • Develop and share with all employees a vision for the enterprise
  • Treat internal partners as customers who seek to have their needs and expectations met or exceeded
  • Identify how performance, decisions and actions will ultimately impact on customer satisfaction
  • Develop success through an outcome-driven focus on long term accomplishments
  • Lead for successful change and foster innovation to enable positive consequences to changing environment
  • Build and maintain strong internal customer communication with Casino, Culinary, and other closely related departments

KEY PERFORMANCE INDICATORS: (this is optional, please list 3-5 indicators at most)

  • Manage outlet costs effectively to achieve the targeted profitability.
  • Customer satisfaction and feedback
  • Staff Retention and Development
  • Profitability of the Business

QUALIFICATIONS:

Experience (please indicate minimum required and preferred experiences)

  • Experience in a management role, preferably in a five star Hotel/F&B organization with exposure to high volume
  • Hotel F & B management and fine-dining restaurant experience would be an advantage

Education (please indicate minimum and preferred academic requirements)

  • Degree holder in Hotel and Restaurant Management or equivalent professional training

Skills / Competencies (please indicate requisite competencies that are qualified for the position)

  • Experience in the process of creating and implementing new beverage concepts in a hotel/resort environment
  • Profound knowledge of beverages and wines, including high end wines
  • Internationally recognized professional qualifications on wines would be an advantage
  • Knowledge of food safety regulations and practices, such as HACCP
  • Proven leadership skills, teambuilding and developing star performers
  • Good command in spoken and written English, Cantonese and Mandarin preferred.

Advantageous Skills(please indicate skills that are not necessary for his position but are desirable)

  • Excellent interpersonal / presentation skills are preferred
Melco Resorts & Entertainment

About Melco Resorts & Entertainment

Melco Resorts & Entertainment Limited (NASDAQ: MLCO) is an award-winning developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia.

In Macau, Melco Resorts & Entertainment currently operates City of Dreams Macau (www.cityofdreamsmacau.com), our flagship integrated entertainment resort and home of The House of Dancing Water, the world's largest water-based performance; Altira Macau (www.altiramacau.com), a Forbes-Five-Star luxury hotel; and Mocha Clubs (www.mochaclubs.com), the largest non-casino based operations of electronic gaming machines in Macau.

Opened in October 2015 was the Hollywood-themed studio-concept resort, Studio City, a thrilling new cinematic inspired entertainment and leisure destination. It is designed to be the most diversified entertainment offering in Macau, with more world-class entertainment amenities than any integrated resort in the market, representing the pinnacle of entertainment-driven leisure destination experiences in Asia.

Beyond Macau, City of Dreams Manila (www.cityofdreams.com.ph) opened its doors to the public in December 2014 and marked the formal entry of Melco Resorts & Entertainment into the fast-growing and dynamic tourism industry in the Philippines. This lavish casino resort at Entertainment City, Manila Bay, Manila features a dazzling array of entertainment and attractions, an upscale shopping mall, a wide range of international dining experiences, three award-winning hotels and spa.

Visit mycareer.melco-resorts.com

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
Central, HK
Year Founded
Unknown
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