Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Lead a team of Residential Inbound Sales Supervisors to drive sales, revenue, and performance in a fast-paced call center environment. As a Manager, Residential Inbound Sales at Spectrum, you’ll ensure consistent execution of inbound sales strategy through coaching and performance management, delivering a compliant and positive customer experience that supports business goals.

How You’ll Make an Impact

• Lead and support Supervisors to simplify and enhance the customer experience by reinforcing service standards, monitoring team results, and addressing systemic issues that affect satisfaction and compliance
• Provide professional, motivated leadership and hands-on sales coaching to develop Supervisors and frontline teams in a dynamic call center sales environment
• Motivate Supervisors to guide their teams to meet or exceed established sales and revenue targets and execute established sales strategies and best practices
• Drive attainment of key performance indicators such as service levels, quality, sales, revenue, productivity, reliability and attrition by monitoring performance, removing barriers, and holding leaders accountable
• Manage departmental expenditures within assigned budget guidelines and provide input into the budget process for call center sales operations
• Oversee consistent application of processes and procedures to ensure work order accuracy, quality and adjustments
• Partner with Marketing and Training to activate campaigns, deliver effective frontline training, evaluate pricing and offers, and provide performance feedback to optimize results

Working Conditions

• Office environment
• Ability to work variable hours, including weekends

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s Degree or equivalent

Experience

• 5+ years of call center management experience
• 1 year of call center sales management experience

Skills

• Knowledge of cable / telecommunications products and services
• Proficient with computer software applications such as Microsoft Office
• Ability to make decisions and solve problems while working under pressure
• Ability to multitask, prioritize and organize effectively
• Effective written and verbal communication skills with employees and customers

Preferred Qualifications

• 3+ years of experience managing sales leaders (Supervisors, Team Leaders, or equivalent) within a high-volume inbound call center environment.
• Demonstrated ability to improve key business metrics, including sales conversion, revenue growth, productivity, quality, and employee retention.
• Experience developing, coaching, and leading frontline sales leaders in a fast-paced, performance-driven call center environment.
• Demonstrated professional maturity, executive presence, and strong business acumen, with the ability to influence and lead at all levels of the organization.
• Experience leading large-scale sales operations with accountability for revenue performance, employee engagement, and operational excellence.
• Proven track record of consistently achieving or exceeding sales and revenue targets through effective leadership, coaching, and performance management.

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SIB530 2026-83346 SIB530 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.