Job Description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY

The Manager - REO oversees the day to day operations of the department and takes responsibility for producing high volumes while maintaining a high quality of work that is in adherence to investor guidelines. The Manager - REO will work with supervisors and line level staff to manage the timely disposition of investor-owned properties while minimizing losses.

DESCRIPTION

Essential Functions, Duties, and Responsibilities

• Provides guidance and leadership for REO supervisors and staff and provide support for the director of REO. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Oversees and takes responsibility for the departments completion of daily tasks to ensure department standards are met in the rapid liquidation of and high return on REO assets.
• Maintains process and procedure documentation for the REO department, create process and procedure documentation where it doesn’t currently exits.
• Contributes to the on-going improvement of the REO department through sharing ideas and improvements with the team.
• Drives improvement through analysis and reporting.
• Ensures that Shellpoint and the investor have a clear understanding of the condition and value of the asset through file maintenance and reporting.
• Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
• Oversees and facilitates the training of new employees.
• Maintains training and support materials for the REO Asset Managers.
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
• Schedules and monitors of all employee time records.
• Ensures compliance with company policies and procedures.
• Undertakes special projects related to departmental activities.
• Assists in the control of expenses related to the sale and maintenance of REO assets.
• Considers changing market conditions and asset-specific nuances to determine marketing strategy and list price reductions as appropriate.
• Is prepared to defend asset management strategies to clients and investors, as needed.
• Complies with company policies and procedures.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High School Diploma.
• Bachelor’s degree preferred.
• 6-8 years’ REO experience.
• 5+ years’ management experience.

Skills, Abilities, and Knowledge

• Proficient in Microsoft Word and Excel.
• Excellence in communication via telephone and written communication.
• Demonstrated attention to detail and organizational skill.
• Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used in directing decision-making.
• Understanding of Mortgage lending and servicing.
• Strong negotiation and follow-up skills, as well as the ability to meet strict deadlines.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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