Job Description

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

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But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as Manager, Relationship Management, Global Incorporations. Reporting to the Head of Commercial, Global Incorporations, this full-time and permanent position is based in UAE and offers regional coverage, allowing you to make a significant impact to our Commercial Department and its growth.

Purpose of Role

• This role is to develop client base and establish long term relationship with portfolio clients and driving the sales revenue by cross selling the services to the clients.

Scope

• This role is to build up effective relationships with client to retain and develop sustainable relationship, explore business opportunities from existing and potential clients and cross sell the services.

• Working closely with various departments to ensure client instructions and enquiries are executed / solved correctly and in a timely manner.

• Improving client experience by collating client feedback, identifying areas to improve

Key Responsibilities

• Excellence and maintain the existing client portfolios
• Maintain, develop, and further grow existing portfolio
• Prepare proposals, business presentation, detail service plans and reports for prospective and existing clients
• Provide advice on KYC related matters and ensure a smooth and efficient on-boarding support
• Work closely with the delivery teams to ensure high quality of services for our clients
• Optimize the commercial opportunities in Middle East
• Identify and maximize upsell/cross-sell opportunities where applicable
• Further expand business network and enhance awareness in the market
• Drive the Commercial Campaign in Middle East
• Work closely with the Global Incorporation Business Development team to drive the Commercial Campaign in Middel East
• Perform any ad-hoc duties/projects as assigned

Attributes/Technical Skills

• Self-motivated and ability to think outside the box to solve client’s issues
• Ability to identify client needs and market trends
• Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format
• Strong presentation with excellent planning & organizational skills
• Tracking and recording activity on accounts and assisting with closing deals to meet/exceed annual targets
• Understanding of individual cultural differences and ability to establish and maintain relationships with colleagues and clients
• Proficient in using Microsoft Office especially in PowerPoint
• Systematic use of commercial reporting and CRM/Salesforce is highly preferred

Relevant Experience

• 6-8 years of relevant key account management or client facing experience gained from professional services industry
• Knowledge in corporate services is an advantage
• Offshore experience with knowlede of company formation, renewals and ongoing services.

Education and Professional Qualification

• Degree holder in Business Administration or related disciplines.

What we offer:

• 25 days holiday
• Bonus scheme
• Insurance
• Hybrid working

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!