Job Description

Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you!

Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children.

Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

Our culture is rooted in two core values:
• Everyone is an asset
• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

The Manager, Regional Provider Support leads provider engagement and support activities across assigned regions, ensuring consistent, high-quality provider experience and strong network relationships. Serving as a key liaison between providers and internal teams, this role drives effective communication, resolves operational issues, and supports provider success through proactive service, education, and resource management.

Working collaboratively with Operations, Information Technology, Training, Compliance, Risk Management, and Provider Development, the Manager develops and implements initiatives that improve provider performance, satisfaction, retention, and operational efficiency. Key responsibilities include managing escalations, monitoring provider support metrics, coordinating training programs, supporting new technology and program implementations, and ensuring compliance with organizational and regulatory requirements.

Through strong leadership, strategic problem-solving, and relationship management, the Manager plays a critical role in strengthening provider partnerships, enhancing network performance, and advancing organizational objectives.

Location: Remote (United States)

Key Responsibilities:
• Support and coordinate provider-facing initiatives, programs, and operational activities across assigned regions to ensure a consistent and positive provider experience.
• Serve as a primary point of contact for providers by partnering with internal departments to address questions, resolve issues, and facilitate timely responses to requests and escalations.
• Manage and track action items, project deliverables, and follow-up activities to ensure accountability, alignment, and successful completion of organizational objectives.
• Identify, document, and escalate operational challenges, provider concerns, and process barriers requiring leadership review or intervention.
• Support provider onboarding efforts by coordinating communications, training activities, resource distribution, and operational readiness initiatives to promote provider success.
• Collaborate with Compliance, Risk Management, and Operations teams to support regulatory requirements, audits, corrective action plans, and other compliance-related initiatives.
• Build and maintain strong working relationships with providers and key internal stakeholders, fostering collaboration across departments including Operations, IT, Training, Provider Development, and Leadership.
• Monitor regional performance trends, provider feedback, and operational metrics to identify opportunities for process improvement, enhanced service delivery, and increased provider satisfaction.
• Prepare and deliver regular reports, dashboards, and status updates for leadership, highlighting key accomplishments, risks, emerging trends, and recommendations for improvement.
• Assist with the implementation of new programs, policies, systems, and organizational initiatives, ensuring providers receive timely communication, training, and support throughout the transition process.
• Participate in cross-functional meetings and strategic planning efforts to help align provider support activities with organizational goals and priorities.
• Promote a culture of continuous improvement by identifying efficiencies, recommending best practices, and supporting initiatives that strengthen provider engagement and operational effectiveness.

Qualifications:
• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries, and military service can substitute for the formal education requirements.
• Five (5) or more years of experience in provider relations, provider operations, network management, customer service, or a related field.
• Demonstrated experience coordinating cross-functional initiatives and collaborating with multiple departments to achieve operational objectives.
• Experience managing provider escalations, resolving complex issues, and building strong provider relationships.
• Experience analyzing operational data, preparing reports, and utilizing performance metrics to support decision-making and process improvement.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook, as well as experience with provider management systems, CRM platforms, or other business applications.

You’ll Stand Out If You Have:
• Excellent communication, relationship management, problem-solving, and organizational skills.

Key Competencies:
• Builds and maintains strong partnerships with providers, internal stakeholders, and leadership to foster trust, collaboration, and effective communication.
• Effectively conveys information through verbal, written, and presentation formats, ensuring clarity and understanding across diverse audiences.
• Identifies issues, analyzes root causes, and develops practical solutions to address provider and operational challenges.
• Manages multiple priorities, tracks deliverables, and ensures projects and initiatives are completed accurately and on schedule.
• Demonstrates a commitment to delivering responsive, high-quality support and creating a positive experience for providers.
• Works effectively across departments and teams to achieve shared goals and support organizational objectives.
• Understands organizational priorities and aligns provider support activities with broader business goals and initiatives.
• Continuously seeks opportunities to improve processes, increase efficiency, and enhance service delivery.
• Reviews and interprets data, metrics, and trends to support decision-making and identify opportunities for improvement.
• Supports organizational change by helping stakeholders adapt to new processes, systems, and operational requirements.
• Maintains knowledge of applicable regulations, policies, and standards to ensure adherence and minimize risk.
• Addresses concerns professionally, facilitates productive discussions, and works toward mutually beneficial solutions.
• Demonstrates initiative, accountability, and the ability to influence outcomes and drive collaboration across teams.

Interview Process:
• Veriff Identity Verification
• Recruiter Video Interview
• Video Panel Interview with the Director, Provider Development & the Manager, Provider Development

Why you’ll love working here:
• Award-Winning Culture:
We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.
• Comprehensive Benefits:
Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
• Flexibility & Work-Life Harmony:
Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• Growth & Development:
From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Supportive Professional Environment:
Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.

Working Conditions and Equipment Use:
• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver’s license and proof of insurance may be required, depending on role responsibilities.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.

Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.