Job Description

• Focuses on identifying patient needs, optimizing referral opportunities, improving care
  quality, and strengthening collaboration between operations, clinical teams, and sales
• Serves as a key liaison to ensure patient-centered care translates into measurable business growth and improved outcomes

• Develops and implements structured training programs for Customer Service Representatives, Service Technicians, and Clinical Staff
• Educates non-sales team members on identifying patient needs and clinical indicators
• Trains teams on proper handoff protocols
• Provides ongoing education on service lines, payer requirements, and referral pathways
• Establishes standardized communication workflows and documentation expectations
• Reinforces compliance with regulatory, payer, and company guidelines
• Partners with Sales Leadership to align training with regional strategies
• Tracks referral leads, conversion rates, and handoff quality
• Conducts coaching and refresher training sessions
• Provides clinical oversight to ensure high-quality care
• Evaluates clinical performance and patient outcomes
• Identifies gaps in staffing and skill alignment
• Acts as liaison between sales, clinical teams, and operations
• Supports sales in meetings with hospitals, physicians, and payers
• Trains clinicians on managing leads and improving patient outcomes
• Supports workforce stability and engagement

• High School Diploma or General Education Degree (GED), Required
• Clinical degree in nursing or respiratory therapy, Required

• 5+ years healthcare or DME, Required
• training and team development, Required
• Clinical background, Required
• Must be a clinician authorized within scope of practice (as established by applicable state law or if none, by the applicable national board)

• Strong understanding of payer and referral processes
• Excellent communication and leadership
• Clinical and business acumen
• Strategic thinking
• Training and development
• Process improvement
• Relationship building
• Data-driven decision making