Job Description

We are looking for an experienced Manager to oversee the daily operations of our Real Estate Trustee Office, ensuring all property transfer and registration activities are conducted efficiently, accurately, and in full compliance with UAE regulations.

This role is central to maintaining smooth workflows, managing teams, and upholding the highest standards in property registration, documentation, and client service within a regulated environment

The ideal candidate will have strong leadership skills, hands-on experience in trustee or real estate operations, and the ability to balance operational efficiency with strict compliance requirements.

This role is critical in ensuring smooth day-to-day operations, full compliance with Dubai Land Department (DLD) regulations, and the delivery of a professional, efficient, and customer-focused service.

The ideal candidate will have strong leadership skills, experience managing service centers or government-related operations, and the ability to maintain high standards across both operational and customer-facing functions.

Key Responsibilities

Operations Management

• Oversee the daily operations of the center, ensuring all services are delivered efficiently and in line with DLD standards

• Manage transaction workflows, service counters, and overall center performance

• Ensure readiness and smooth functioning of all operational areas, including front desk and registration services

Compliance & Governance

• Ensure full compliance with Dubai Land Department regulations and operational guidelines

• Act as the main point of contact with DLD representatives, supervisors, and auditors

• Monitor adherence to policies, procedures, and service-level agreements (SLAs)

Team Leadership & Development

• Lead, supervise, and support all center staff, including registration officers and customer service team

• Ensure all employees complete required “Ameen” certification and ongoing training

• Maintain high levels of staff performance, professionalism, and accountability

Customer Experience & Service Quality

• Ensure a seamless and professional experience for all customers visiting the center

• Handle escalations and resolve complex customer issues in a timely and effective manner

• Monitor service quality and implement improvements where needed

Administrative & Reporting

• Oversee internal coordination, reporting, and documentation processes

• Ensure accurate record-keeping and proper use of systems and platforms

• Track performance metrics and prepare reports for management and relevant authorities

Requirements

• Bachelor’s degree in Business Administration or a related field

• Minimum 3 years of experience managing a service center or similar operation

• Strong understanding of operational processes and customer service standards

• Experience in real estate, government services, or regulated environments is a strong advantage

• Excellent leadership, communication, and problem-solving skills

• Ability to work in a structured, compliance-driven environment

• Must be eligible to meet DLD requirements for the role

Salary & Benefits

• Competitive Salary: Based on experience

• Work Visa sponsorship

• Medical insurance

• 30 days of paid annual leave

• Professional and structured working environment

Work Arrangement

• Full-time, on-site position (UAE-based)

Why Join Us?

✔ Lead operations at a Real Estate Trustee Office, a key part of property ownership processes.
✔ Manage a structured, compliance-driven environment with clear impact.
✔ Play a critical role in ensuring accuracy, efficiency, and trust in every transaction.
✔ Join a growing organization with long-term stability and expansion plans.