Job Description

Our team and what we'll accomplish together

You'll join National Building Operations, a team that keeps TELUS' network running reliably across the country. You'll lead a dedicated team of technicians responsible for managing power and cooling systems across network sites, ensuring the critical infrastructure that powers TELUS' connectivity never skips a beat. This is a hands-on leadership role where you'll balance strategic oversight with technical expertise, working alongside internal teams and external partners to maintain operational excellence. There's genuine camaraderie, authentic collaboration, and a shared sense of purpose around keeping TELUS' network operational and reliable.

What you'll do

• Lead and mentor a team of technicians, conducting regular one-on-ones and providing feedback to support their development and performance

• Oversee preventative maintenance schedules and alarm management across network sites, ensuring systems operate at peak reliability

• Manage relationships with external vendors to coordinate service delivery and maintain service level agreements

• Overseeing operational budgets and managing OPEX expenditures to ensure efficient and cost-effective business operations. The successful candidate must demonstrate strong experience in budget planning, forecasting, variance analysis, cost control, and financial reporting

• Drive continuous improvement initiatives and operational efficiencies across the Quebec region, identifying opportunities to optimize processes and reduce costs

• Collaborate with cross-functional teams including Capital Planning, Project Management Delivery, and Network Operations to align on priorities and resolve complex operational challenges

• The manager will be responsible for operations and maintenance of ILEC, non-ILEC and QIDC

• Oversee the performance and delivery of services by BGIS, the third-party service provider responsible for operations and maintenance activities at non-ILEC sites across Quebec

What you bring

• 6 years of experience in managing operations teams, critical infrastructure reliability, or similar roles

• Technical background through post-secondary education in engineering, facilities management, or equivalent hands-on experience in critical real estate infrastructure operations

• Fluency in French, with English proficiency for cross-functional communication

• Demonstrated leadership ability to inspire, motivate, and develop team members through mentoring and constructive feedback

• In-depth technical knowledge of power and cooling systems, HVAC, and building automation systems

• Proven experience with Computerized Maintenance Management Systems (CMMS) and building management tools

• Advanced proficiency with SAP or similar enterprise resource planning systems for budget and financial management

• Strong experience in incident management, root cause analysis, and driving operational excellence initiatives

Great-to-haves

• Experience working in telecommunications or managing critical infrastructure in data centers

• Knowledge of AI and machine learning applications for predictive maintenance and intelligent automation systems

• Familiarity with telecom industry standards and best practices for building operations and network reliability

Basic knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its provincial scope.