Job Description

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Position

As Manager - R&D Services, you will support senior management to sustain, build, and manage the R&D Services service line, covering Software Development and Software Quality Assurance.

You will serve R&D Business Unit and Department Managers across all divisions supported by the ResourceCentreandwill dedicatedly contributetoAI Enablement within R&D-providing source guidance to management and overseeing AI-related consulting engagements and initiatives.

Duties & Responsibilities

Service Line Management

• Support senior leadership in managing and growing the R&D Services service line, ensuring quality, consistency, and scalability across Development and QA.

• Perform or lead the technical skills assessmentcomponentof recruitment,operatinghands-on for specialized or emerging skill areas and providing oversight for standard hiring streams.

• Work with divisions to understand current and future capability needs, shaping hiring, onboarding, and upskilling strategies.

• Drive service quality, best practices, and delivery discipline across the service line.

AI Enablement & Advisory

• Being part of the AI Enablement for the R&D ServiceLine,helpdivisionsembed AI practically and responsibly within development and QA workflows.

• Providepracticalguidance, planand advisory support to management and divisionssuch aswhere AI can meaningfully improve productivity, quality, or decisionmaking,whereanyparticular toolor practicemay introduce risk or limited value,andhow adoption should be sequenced and governed.

• Demonstrate hands-on familiarity with modern AI-assisted, AI-powered, and AI-autonomous SDLC engineering approaches, with practical experience using tools such as Cursor, Claude Code, and GitHub Copilot, and models such as Claude Sonnet, Claude Opus, and GPTetc.

• Experience should span development, testing, deployment, code generation, refactoring, debugging, documentation, analysis etc. within SDLC with agentic AI, at both conceptual and applied levels.

• Experience of ensuringAI is adopted as an engineering accelerator, not asad‑hoctooling or uncontrolled experimentation.

AI Consulting & Engagement

• Oversee AI-focused engagements, includinginternal initiativeswithin Admin team,and externalfor divisionsconsulting projects where applicable.

• Shape consulting engagements by helping define problem statements, guiding solution approaches, and assessing feasibility, risks, and outcomes.

• Work with execution teams and specialists to ensure solutionsmeet requirements,outcomes are measurable, and delivery discipline isoptimizedandmaintained

• Act as the accountable owner for AI consulting outcomes from an R&D perspective.

Internal Enablement & Capability Building

• Support and contribute to Contour-wide AI and engineering training initiatives, guiding content direction, contextualizing learning for Dev and QA teams, and ensuring learning translates into real productivity gains.

• Evaluate emerging tools, platforms, and patterns-focusing on practical applicability rather than experimentation.

• Helpestablishreferencearchitecture, usage guidelines, and best practicesfor AI-SDLCengineering.

People Management & Leadership

• Perform core people management responsibilities to ensure employee growth, retention, and engagement.

• Mentor and coach teammanagers,leaders,and senior engineers, particularly in evolving engineering practices and AI-aware delivery models.

• Partner with HR and L&D on career development paths, capability planning, and leadership readiness.

Knowledge Sharing & Service Maturity

• Stay current with industry trends in software engineering, quality engineering, andAI‑enableddevelopment, with an emphasis on enterprise applicability.

• Promote a culture of knowledge sharing and practical application throughworkshops and trainingsessions, documentation, andcross‑teamcollaboration.

• Contribute to documenting andshowcasingR&D andAI‑enabledservice capabilities for internal and business development use.

Success Metrics

• Effective, governed adoption of AI withininternal admin team anddivision’sR&Dteams

• Successful execution ofexternalAI consulting engagementsfor divisions

• Successful execution of internal AI initiatives for admin team

• R&D Service Line delivery quality and consistency

Required Skills & Experience

• Bachelor's degree in Computer Scienceor a related discipline; management education preferred.

• 10-12+ years of experience in the software industry with a strong grounding in software development and/or software quality assurance.

• 5+ years of experience in technical leadershipandmanagement roles.

• Strong understandingand experience withSDLC, AI-SDLCmaturity models, AgenticAI, coding practices,quality engineering,deploymentand release considerations.

• Strong hands-on experience of development tools and languages includingNetFramework,C#.Net, Java, Angular, React, TypeScriptetc..

• Strong hands-on experience of test automation tools includingopen source and commercial toolse.g.Playwright, TestCompleteetc

• Ability tooperateconfidently at advisory, managerial, and consulting levels.

• Excellent communication and stakeholder management skills.

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan [Tenured Employees Only]

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.