Job Description

Role Purpose

We are seeking a highly capable and experienced Manager – Billing to lead the end-to-end billing and receivables function with a focus on accuracy, compliance, controls, and cash flow optimization. This role ensures complete and compliant billing aligned with SOX and IFRS standards, support collections efforts to manage DSO, and plays a critical role in audits, reporting, stakeholder coordination, and dispute resolution. The ideal candidate will have strong leadership skills, a sharp eye for legal and financial accuracy, and a track record of driving process excellence in high-volume billing environments.

Key Accountabilities

• 1. Billing Management
  a) Oversee the entire billing cycle ensuring completeness, timeliness, and accuracy of invoices in line with contract terms and company policies.
  b) Implement and monitor checkpoints to ensure billing completeness and prevent errors or omissions.
  c) Ensure revenue recognition aligns with IFRS and internal accounting policies.
  d) Operational background of GST/Vat laws & regulations in EMEAA & GC business
  2. Collections & DSO Management
  a) Support collection operations to meet cash flow targets and reduce Days Sales Outstanding (DSO).
  3. Compliance & SOX Controls
  a) Ensure all billing and collection activities comply with SOX controls, regulatory standards, and internal policies.
  b) Identify and mitigate financial and compliance risks within billing and receivables processes.
  c) Maintain a high level of audit readiness and support internal and external audits with accurate documentation.
  4. Credit Notes & Dispute Management
  a) Analyze root causes of credit note issuance and implement corrective actions to reduce revenue leakage.
  b) Collaborate with cross-functional teams (Sales, Legal, Operations) to proactively resolve billing disputes.
  5. Legal & Contract Review
  a) Review and understand customer contracts, legal agreements, and billing clauses to ensure correct application of billing terms and dispute resolution mechanisms.
  b) Work with the legal team to manage escalated issues involving contractual disputes or collection risks.
  6. Stakeholder Management
  a) Act as the primary point of contact between the finance team and external/internal stakeholders including Sales, Legal, Operations, and Customers.
  b) Lead discussions on complex billing and collection cases, negotiating resolutions that balance customer satisfaction and financial integrity.
  7. Reporting & Insights
  a) Develop and deliver regular billing and collections reports, highlighting trends, exceptions, credit note volumes, and DSO performance.
  b) Provide actionable insights and recommendations to leadership on improving operational and financial outcomes.
  8. Team Leadership
  a) Manage and mentor a team of billing and collection professionals, promoting a culture of ownership, accuracy, and continuous improvement.
  b) Set team goals, conduct performance reviews, and provide training to ensure optimal output and development.
  

Key Skills & Experiences

Education
·Master degree in a relevant field of work or an equivalent combination of education and work-related experience.
·Preferably CA,CMA and equivalent background

Experience
A minimum of 7-9 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position
Technical Skills and Knowledge
Experience to work on RPA, Power Query and other automated solution
Strong analytical and review skills
Exposure to transitions
Strong communication skills: verbal and written
Strong stakeholder management skills
Demonstrated knowledge and understanding of PeopleSoft/Essbase or other enterprise financial systems and Microsoft Office
Working knowledge of Generally Accepted Accounting Principles / IFRS / Local GAAP
Sound understanding of the key policies impacting theprocess.
Strong stakeholder management and cross-functional collaboration capabilities.
Knowledge of automation tools or billing transformation initiatives is a plus.
Ability to guide team by providing effective solutions through expert knowledge.
Sound clarity on Controls applicable to process

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?