Job Description

Detailed Description

• Implement, maintain, and continuously improve the Quality Management System (QMS) in accordance with customer requirements and API/ISO standards.
• Serve as the QMS Management Representative for the Canada facility as defined in Ulterra's quality management system documentation.
• Lead and manage the Quality Control Supervisor and Quality Inspectors, providing coaching, development, training, and support to strengthen the Quality Control program.
• Ensure QMS training is delivered and maintained for all Ulterra Canada personnel.
• Support the Senior Director of Quality in managing facility QMS certification programs.
• Assist in conducting facility management reviews to evaluate quality system effectiveness and identify improvement opportunities.
• Manage and administer the site's internal Quality Management System audit program.
• Manage the facility's Supplier Quality Audit program and support supplier performance initiatives.
• Define, monitor, analyze, and report quality performance metrics and key performance indicators (KPIs).
• Support customer complaint investigations and recommend effective corrective actions.
• Lead Root Cause Analysis and Corrective Action programs to resolve quality issues and prevent recurrence.
• Ensure compliance with corporate document control and record retention procedures.
• Oversee inspection and testing processes to ensure conformance with quality standards and customer requirements.
• Manage the local calibration program in accordance with company procedures and quality requirements.
• Participate in all required meetings, training, and development activities.
• Ability to communicate, including the ability to read, write, and speak English and promptly follow verbal and written directions in English.
• Perform other related duties as assigned.

Job Requirements

• Demonstrated experience in a managerial or supervisory Quality Assurance or Quality Control role.
• Strong knowledge of quality control processes, including inspection, testing, calibration, and quality compliance activities.
• Working knowledge of Quality Management Systems and continuous improvement methodologies.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications and data management systems.
• Strong leadership, coaching, mentoring, and employee development skills.
• Self-motivated with the ability to work independently and drive initiatives with limited supervision.
• Strong analytical, problem-solving, and organizational skills.
• Ability to effectively manage multiple priorities and quality initiatives simultaneously.
• Ability to manage and develop a team of up to 10 employees.

Minimum Qualifications

• A bachelor’s degree from a four-year college/university, or equivalent work experience in a related field.
• At least 5 years' experience in a supervisor or manager role. With relevant experience in a quality leadership role an asset.
• Previous experience in a Quality Assurance or Quality Control leadership role within manufacturing and/or oil and gas environments.
• Experience with API and ISO Quality Management Systems preferred, including API Spec Q1 and ISO 9001.
• Experience conducting internal quality audits preferred.
• Experience managing quality programs, personnel, and compliance initiatives.

Additional Details

This position is based in Leduc, Alberta, Canada and reports to the Senior Director of Quality. The Quality Manager serves as the local Quality Management System representative for the facility and is responsible for supporting quality compliance, certification requirements, audit activities, continuous improvement initiatives, and customer satisfaction objectives while leading the site's Quality Control team.

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Our People, Our Service, and Our Technology

Ulterra is the #1 PDC drill bit partner in North America. Operating worldwide, we deliver superior drilling technology to companies producing the energy that powers our lives. We constantly push the boundaries of known technology to come up with new ways to improve drilling performance with higher rates of penetration (ROP) and unique designs for challenging conditions, while providing outstanding support from dedicated people.

Patterson-UTI is committed to a workplace free from discrimination and harassment, offering equal employment opportunities to all individuals regardless of personal characteristics protected by law. Employees are encouraged to report any concerns through multiple channels.