Job Description
Quality is responsible for leading the strategic quality function across cyber security operations by driving enterprise-level governance, operational excellence, quality transformation, compliance readiness, and risk reduction initiatives. This role focuses on building scalable quality frameworks and enabling long-term operational maturity
Quality Strategy & Operating Model Leadership
•Define and lead the enterprise quality strategy for cyber security operations.
•Build scalable quality operating models across:
•SOC operations
•Incident response
•Threat and vulnerability management
•IAM
•Governance, Risk & Compliance
•Managed security services
•Establish enterprise-wide quality governance frameworks and assurance mechanisms
Governance, Risk & Compliance Management
•Drive governance and compliance alignment across cyber operations.
•Oversee readiness for:
•Internal audits
•External audits
•Regulatory assessments
•Client governance reviews
•Establish risk-based quality monitoring and escalation frameworks.
•Ensure adherence to organizational controls, client obligations, and regulatory requirements
Strategic Transformation & Operational Excellence
•Lead strategic initiatives focused on:
•Quality transformation
•Process maturity
•Operational stability
•Risk reduction
•Future-state enhancements
•Develop predictive and preventive quality frameworks using operational analytics.
•Drive automation and AI-enabled quality intelligence initiatives.
•Standardize governance methodologies, reporting structures, and quality scorecards.
Leadership & Stakeholder Management
•Partner with senior leadership, cyber delivery heads, and client stakeholders on quality strategy and operational improvements.
•Lead executive governance forums and quality review meetings.
•Provide strategic recommendations based on operational trends and risk insights.
•Influence operational teams to drive accountability and quality culture
Reporting, Analytics & Decision Support
•Define KPI/KRI frameworks and governance metrics.
•Oversee executive dashboards, governance reports, and quality analytics.
•Use trend analysis and operational insights to support strategic decision-making.
•Monitor effectiveness of quality controls and improvement initiatives
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Team Leadership & Capability Development
•Lead and manage quality teams across multiple functions or accounts.
•Drive:
•Resource planning
•Performance management
•Capability development
•Succession planning
•Build a culture focused on continuous improvement and operational excellence
Educational qualifications
•Bachelor’s degree (mandatory):
•Computer Science / IT / Cybersecurity / Engineering / Information Systems
•Preferred:
•MBA (Strategy / Operations / IT)
•MSc Cybersecurity
Work experience
•7-10 years experience cybersecurity operations / governance
•Extensive experience in quality / audit / operational excellence
•Strong experience managing quality governance, operational excellence, or delivery oversight across one or more of the following cyber security service areas (4+years) -
•Identity & Access Management (IAM)
•Experience governing IAM operations including access provisioning, access certification, SSO, WAM, federation, and role-based access controls.
•Managed quality oversight for user access lifecycle management, compliance adherence, and audit readiness activities
•Third-Party Security Risk Management (TPRM)
•Experience supporting quality governance for third-party/vendor security assessments, risk monitoring, and remediation tracking.
•Oversaw operational quality and reporting for vendor risk management, compliance governance, and risk analytics processes.
•Managed Detection & Response (MDR) / SOC Operations
•Experience managing quality governance for SOC operations, threat monitoring, incident response, and security investigations.
•Led oversight of incident management quality, SLA adherence, escalation governance, and operational risk mitigation
•Application Security (AppSec / TSA)
•Experience governing quality processes for application security testing including SAST, DAST, SCA, and penetration testing activities.
•Managed oversight of vulnerability remediation tracking, secure SDLC adherence, and application risk reporting
•Proven experience in:
•Designing and implementing quality frameworks
•Leading enterprise audit programs
•Managing multi-account portfolios
•Strong track record of:
•Driving transformation initiatives
•Stakeholder management at senior level
•Leadership Competencies
•Strategic thinking and decision-making
