Job Description

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

Position: Quality Assurance Manager

Department: Quality Assurance/Quality Control

Reporting Structure: Reports: Director Quality Assurance

Reporting to this position: Quality Control Supervisors, Document Control Specialist and Quality Control Line Inspectors

BASIC FUNCTION

Create and maintain document control system for all quality assurance related functions.

Act as back up for the Vice President, Quality Assurance

RESPONSIBILITIES

• Foster compliance and continuous quality improvement to meet and exceed customer expectations.
• Manages direct reports.
• Manage system of internal compliance audits. Perform follow-up and support to appropriate teams ensure adequate corrective actions are documented, implemented and measured for effectiveness.
• Create/update SOP’s (Standard Operating Procedures). Perform training on procedures.
• Create/maintain documentation control system.
• Supports QA review of Production Batch Records.
• Manages the QA release of Production finished goods for shipment.
• Conduct GMP (Good Manufacturing Practices) training.
• Participate in and support all customer and FDA audits.
• Manage CAPA (Corrective and Preventive Action) system for internal audits, customer audits or reported quality incidents.
• Tracks and trends audit findings, investigations, assesses compliance risk and escalates to site management appropriately.
• Manage customer electronic portal quality specification information uploads and downloads.
• Review and ship required first production or PDS customer samples.
• Participate in the training of other employees performing quality related functions.
• Perform other related duties as assigned.

SKILLS & ABILITIES

• Thorough practical experience in quality related field including statistics, communication, motivation, and assessment.
• Science Math Aptitude/Strong Analytical skills.
• Computer proficiency.
• Knowledge of Microsoft Outlook, Excel and Word.
• Must communicate effectively- verbal and written skills in English.
• Time Management; the ability to organize and manage multiple priorities.
• Commitment to company values
• Has basic working knowledge and understanding of commonly used concepts, practices and procedures within the field.
• Exercises independent judgment and discretion in matters of significance with relation to assigned direct reports and matters of importance to the operations of the company

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is occasionally required to stand for prolonged periods of time (up to or in excess of one hour); walk; sit; use hands to finger, handle and feel objects, or controls; reach with hands and arms; balance; stoop; talk or hear. Specific vision requirements for the use of computer monitors include close vision, peripheral vision, depth perception, and the ability to focus. The employee may occasionally be required to lift and/ or manually move up to 25 pounds.

EDUCATION / TRAINING

• BS/BE Degree – Technical (sciences or engineering) or equivalent non-management experience, 5 years or more, in the cosmetic/personal care industry.

Competitive Benefits Package

We offer a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees. Benefits include, but are not limited to:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability Coverage
• Life Insurance
• Paid Vacation Time
• Paid Sick Leave
• Paid Holidays
• Performance-Based Annual Bonus

Eligibility and benefit offerings may vary based on employment status and company policy.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.