Job Description

This role will support a wide variety of analytical lab, pilot plant, process and utility equipment used in support of science and operations. This role will perform or manage the repair, maintenance and calibration of the instrumentation and equipment used at the Groton, CT site.

ROLE RESPONSIBILITIES

• Communicate with customers regarding service levels and lead the collaboration with science line equipment owners in creating service levels on new/existing GxP laboratory and clinical manufacturing assets

• Completes repair/maintenance and calibration tasks and work assignments to effectively manage asset life cycle requirements as well as the site colleague needs.

• Collaborate with stakeholders and Subject Matter Experts (SMEs) to establish support models for incoming and outgoing assets

• Communicate with management

• Collaborate with others to provide service to the site, this may include hard service providers, external service providers, equipment owners, vendors, procurement, etc.

• Participate with other site leads or team members

• Other related assignments as identified by GWE management as deemed appropriate.

• Collaborate with other sites to develop robust programs while driving alignment across the sites.

• Ensure compliance (regulatory and safety) during operations.

• Maintain site compliance readiness at 100%.

• Manage external providers to deliver services in accordance with site and customer requirements.

• Manage contracts, service agreements, etc. associated with external vendors utilized to provide support.

• Track and manage cost associated with services. Provide input to budget and support to meet budgetary goals and requests.

• Perform tasks in a compliant and efficient manner using metrics and Reliability Based Maintenance techniques where available.

• Remain current with regulations and service models to meet those regulations.

• Serve as the key source of GWE (Global Workplace Experience) Laboratory Instrument Services (LIS) knowledge by providing the necessary support for all compliance activities including but not limited to regulatory body audits, change control, training, and documentation. Drive changes in the program related to audit findings or changes in strategy to support customers.

• Provide project support related to assets.

• Use Subject Matter Expertise (SME) knowledge to determine make versus buy service strategies based on appropriate cost/benefit analysis.

• Set expectations and manage delivery of services provided by contingent staff.

• Perform monthly cost allocation for parts utilized in asset maintenance.

• Provide mentoring and training to both junior colleague and contingent staff.

BASIC QUALIFICATIONS

Education and Experience:

• Applicant must have a bachelor's degree with at least 4 years of experience; OR a master's degree with at least 2 years of experience; OR a PhD with 0+ years of experience; OR as associate's degree with 8 years of experience; OR a high school diploma (or equivalent) and 10 years of relevant experience.

• Degree in engineering or scientific discipline, technical certification or equivalent work experience

• Experience with asset support in a supervisor or leadership role

• Minimum of 2 years of work experience in laboratory environment

Technical/Job-Related Skills:

• Possesses a strong understanding of troubleshooting and repair

• Coordinate efforts of several groups of individuals

• Communicate effectively to diverse audiences

• Drive change and hold others accountable

• Exceptional people skills

• Strong verbal and written communication skills

• Initiative-taking/self-starter with ability to multi-task and work effectively with minimal supervision

• Proficiency with the Microsoft Office Suite of computer programs

PREFERRED QUALIFICATIONS

• Bachelor’s degree in engineering or scientific discipline, technical certification or equivalent work experience

• Demonstrated knowledge of the pharmaceutical including R&D laboratory and clinical manufacturing operations

• Understanding of FDA and GxP requirements and the drug discovery and development process

PHYSICAL/MENTAL REQUIREMENTS

Due to the nature of work assignments, the Laboratory Instrument Services (LIS) Manager must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraints. On a daily basis, the position responsibilities may require the ability to stoop; to reach; to stand, to walk the site for extended periods of time; to push and/or pull objects weighing up to 30 pounds; to lift and carry objects weighing up to 15 pounds; to sit/stand at a computer workstation for extended periods of time. On a frequent basis, essential duties of the position may require the ability to climb stairs, to kneel and/or crouch to retrieve items.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Day shift with occasional after hours or weekend response required.

• Periodic travel may be required in support of Global Workplace Experience business needs.

• Respond to the site in support of business continuity, emergency response and off-shift schedules periodically.

• Entry and work in laboratory spaces, GxP aseptic space, mechanical/electrical rooms, Central Utility Plant, services areas such as maintenance shops, shipping and receiving, service corridors with adherence to personal protective equipment practices and procedures as well as aseptic gowning and procedures.

Work Location Assignment: On Premise

The annual base salary for this position ranges from $99,200.00 to $165,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Global Operations