Job Description

Find your line at Mt. Hood Meadows, where we turn passion into purpose by delivering unforgettable experiences in one of the Pacific Northwest’s most stunning mountain settings. We believe in creating moments that matter — for our guests, for each other, and for the community. Apply today and join a team that fully embodies the mountain lifestyle.

Position: DPS Manager

Department: Department Public Safety

Reports to: Director of Patrol & Risk Management

Job Classification: Salaried, Year Round, Exempt

The year-round role of DPS Manager manages the department of Public Safety at Mt. Hood Meadows and Cooper Spur. The department detects potential sources of security and safety hazards, coordinates emergency response, resolves disturbances, intakes complaints, investigates incidents, compiles reports and elevates information for appropriate stakeholders and organizations., and the design and fulfillment of safety and security measures at Mt Hood Meadows and Cooper Spur. Functions as a key contributor of security initiatives aligned with the guest and team experience. Collaborates with regional agencies, USFS, Search and Rescue, State, County and Federal Law Enforcement, as well as MHM/Cooper Spur leadership on matters of emergency response and emergency preparedness.
Manager Role
Responsible for all aspects of the department’s performance. Responsible for managing the Guest Services team, assigning the work, reviewing quality, planning, organizing, coordinating, managing activities of all aspects of the identified operations and implementing policies and procedures as directed by making recommendations for procedure changes to streamline processes and increase productivity including enhancing employees and guest satisfaction.
Core Competencies
• Guest Focused – Maintains a friendly, professional, and engaging attitude; anticipates and responds to guest needs.
• Team-Oriented – Collaborates effectively with others; values diverse perspectives; contributes to a positive and productive work environment.
• Adaptability – Adjusts quickly to changing priorities and conditions; maintains effectiveness in fast-paced or stressful situations.
• Accountability – Takes ownership of responsibilities and follows through on commitments; delivers high-quality work.
• Communication – Expresses ideas clearly and respectfully, both verbally and in writing; actively listens and asks questions to ensure understanding.
• Problem Solving – Identifies issues, evaluates options, and implements solutions efficiently and effectively.
• Mountain Stewardship – Respects the natural environment; follows sustainability practices and encourages responsible recreation.
• Safety Awareness – Demonstrates a strong commitment to safe practices and follows all established safety protocols.
• Emotional Resilience – Maintains composure and professionalism in high-pressure, fast-paced, or adverse weather situations.

Qualifications & Experience

• Minimum 21 years of age
• Valid Driver’s License
• Ability to be insured as a driver by Mt Hood Meadows
• High School Diploma or equivalent
• Bachelor's degree in criminal justice or related field, 4 years of experience in public safety officer role, or equivalent combination of education and experience in law enforcement, fire marshal or private security
• 2 years’ experience in supervisory role
• Possess or ability to obtain DPSST Private Security Licenses (Unarmed, Manager)
• Proficiency in Microsoft Office Suite (Outlook, Teams, SharePoint, Excel, Word)
• Ability to commit to working weekends and holidays
• Must be comfortable with the changing dynamics of a seasonal business.
• Ability to work and stand outside for extended periods of time in adverse winter weather conditions
• Experience in performance evaluation, training programs and records management

Preferred Qualifications & Experience
• Previous experience in large public assembly facilities is highly desirable
• Hazardous Materials Training
• Fire prevention / Suppression training
• ODOT Traffic Control Training
• Parking operations experience
• Incident command / mass casualty training
• Working knowledge of emergency response
• Knowledge of key and lock systems
• Knowledge of Mt Hood Meadows permit area and surrounding
• Knowledge of Resort Operations and Mountain Operations
• Knowledge of radio communications systems

Essential Functions of the Job

Responsibilities

Leadership

Develop, plan and implement DPS goals, objectives and process.

Uphold and promote the vision, mission and goals of the company

Create and update security procedures

Hire, train, coach and supervise public safety team

Coordinate and establish a comprehensive training program for DPS staff

Stay up to date on all Federal, State and County criminal and vehicle laws

Property Security and Loss prevention

Provide Loss Prevention for retail outlets and the company

Assist with ticket fraud investigations

Operate, maintain and monitor Security Surveillance System

Investigate internet fraud

Operate Radios, maintain radio inventory and repair

Public and Team Safety

Work closely with Human Resources to provide safe work environment for employees

Crowd Control

Respond to, deescalate and document guest conflicts

Assist Ski Patrol with investigations and boundary enforcement
Participate in Human Resources investigations

Coordinate with County, State, Federal and Forest Service LEO’s

Enforce County, State and Federal Laws if applicable or upon LEO request

Assist Law Enforcement with investigations: respond to court for trial as required

Assist with Search and Rescue/ mutual aid Operations

Serve as incident command as appropriate

Provide excellent guest service and train team to be among the most knowledgeable individuals on-site to answer questions regarding most any operational subject at Mt. Hood Meadows (directions, events, pricing, food, etc.)

Perform Additional Tasks as requested by the Director of Patrol and other members of the Director and Executive Team

Carry out the Mission, Vision, Goals and Core Values of Mt Hood Meadows.

Physical Requirements:
Regularly walk, stand, sit, kneel, bend, crouch, crawl, stoop, balance, climb, and hike on steep and uneven terrain.
Reach with hands and arms, use hands for fine manipulation while wearing gloves, and safely operate manual and power-operated tools.
Lifting and/or carrying: regularly lift up to 40lbs independently and occasionally lift up to 75lbs with assistance.
Work around moving mechanical parts, machinery, fumes, and airborne particles.
Work outdoors in varying weather conditions and mountain environments.
Ability to perceive the relative distance of objects and maintain depth perception.
Ability to maintain close vision, peripheral vision, and adjust focus as required.
Ability to work in loud environments with exposure to power tools and machinery.

Mental Requirements
Frequent interactions with guests / Little to no interaction with guests
Ability to work with people under adverse circumstances
Ability to work as an integral part of a team
Communicate with guests about financial topics
Must be able to apply established protocols in a timely manner
Must be able to complete tasks in a noisy environment
Must be able to adhere to process protocols
Ability to exercise independent judgment and make decisions.
Ability to perform under stress and/or emergency situations
Ability to exercise independent judgement and make decisions
Ability to understand, remember and follow verbal and written instructions
Ability to multitask without loss of efficiency or accuracy
Ability to simultaneously address multiple complex problems
Ability to work effectively and efficiently in high stress and conflict situations
Ability to communicate effectively both orally and in writing
Ability to remain poised under all circumstances
Ability to complete assigned tasks without direct supervision

Working Conditions/Environment
Inside 50% of the time, outside 50% of the time
Ability to work in all weather
Works around moving machinery
Shared office space

Disclaimer:
This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Duties may be added, deleted, or modified at any time.

MHM is dedicated to fostering a consistent and enduring effort to create a welcoming and respectful environment for our team, guests, and community. Our hiring and recruitment efforts are designed to be equitable and accessible, and we actively seek ways to broaden participation in Snowsports for groups who have historically faced barriers.

If you need assistance with the application process, please reach out to us at jobs@skihood.com — we're happy to help.