Job Description

Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you!

Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children.

• Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

Our culture is rooted in two core values:
• Everyone is an asset
• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

The Manager, Provider Communications leads the development and execution of strategic communication initiatives designed to educate, inform, and engage public school partners, including districts, charter schools, and other educational providers. This role is responsible for ensuring all provider-facing communications are clear, accessible, actionable, and aligned with organizational goals, enabling stakeholders to remain informed and responsive to key priorities, updates, and requirements.

The Manager serves as a critical communications partner across the organization, delivering timely, accurate, and consistent messaging related to programs, funding opportunities, policy changes, compliance requirements, and organizational initiatives. By driving communication strategies, establishing messaging standards, and coordinating cross-functional collaboration, this position strengthens provider engagement, enhances transparency, and supports informed decision-making. The role ensures providers can effectively navigate available resources, understand expectations, and successfully implement initiatives that advance student and educational outcomes.

Location: Remote (United States)

Key Responsibilities:
◦ Develop and execute provider communication strategies, ensuring messaging is clear, consistent, and aligned with organizational goals and provider needs.
◦ Create provider-facing communications such as newsletters, toolkits, email updates, FAQs, and announcements that explain programs, funding opportunities, and operational updates in an accessible way.
◦ Coordinate messaging related to program changes, funding opportunities, and operational updates, ensuring information is accurate, timely, and easy for providers to act on.
◦ Ensure consistency of communication across all provider channels by maintaining standards for tone, messaging, and formatting.
◦ Partner with internal stakeholders to gather, verify, and distribute key information to provider audiences.
◦ Manage communication calendars and plans to ensure timely and organized delivery of all provider communications.
◦ Monitor provider feedback and engagement to identify communication gaps and opportunities for improvement.
◦ Support crisis communications and issue management by helping deliver clear and timely updates during urgent situations.
◦ Measure communication effectiveness using engagement data and feedback to continuously improve messaging and outreach.
◦ Other duties as assigned.

Qualifications:
◦ Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
◦ Minimum of 5–7 years of experience in communications, public affairs, stakeholder engagement, or a related role, preferably within education, nonprofit, or public-sector organizations.
◦ Experience developing and executing communication strategies for diverse external audiences.
◦ Demonstrated experience creating clear, effective written communications such as newsletters, toolkits, email campaigns, and policy or program updates. Strong background in managing multiple communication channels and coordinating messaging across internal teams and leadership stakeholders.
◦ Experience working with schools, districts, charter networks, or education-related programs is highly desirable, along with a strong understanding of education policy, funding programs, or public-facing service delivery environments.

You’ll Stand Out If You Have:
◦ Bachelor’s degree in Communications, Public Relations, Journalism, Education, Public Administration, or a related field required. Master’s degree preferred.

Key Competencies:
◦ Strong written and verbal communication skills with the ability to translate complex information into clear, accessible messaging for diverse provider audiences.
◦ Strategic communication planning skills, including the ability to develop and execute multichannel communication strategies aligned with organizational goals.
◦ Stakeholder management and collaboration skills, with experience working across cross functional teams to gather, align, and distribute information.
◦ Attention to detail and commitment to accuracy, ensuring all provider communications are consistent, clear, and error-free.
◦ Strong organizational and project management skills, with the ability to manage communication calendars, deadlines, and competing priorities.
◦ Ability to analyze feedback and engagement data to identify trends and improve communication effectiveness.
◦ Experience managing sensitive or time-critical communications, including issue management and crisis response.
◦ Knowledge of education systems, public programs, or provider-based services is preferred.
◦ Ability to work independently while maintaining alignment with leadership direction and organizational priorities.

Interview Process:
◦ Veriff Identity Verification
◦ Recruiter Video Interview
◦ Panel Video Interview with Director, Provider Development & Senior Manager, Provider Development
◦ Video Interview with Director, Provider Development

Why you’ll love working here:
◦ Award-Winning Culture:
We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.
◦ Comprehensive Benefits:
Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
◦ Flexibility & Work-Life Harmony:
Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
◦ Growth & Development:
From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
◦ Supportive Professional Environment:
Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.

Working Conditions and Equipment Use:
◦ Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
◦ Valid driver’s license and proof of insurance may be required, depending on role responsibilities.
◦ Must be able to lift up to fifteen (15) pounds.
◦ Frequent use of office machines to include telephone, computer, and printer.

Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.