Job Description

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here

Responsibilities

The Deal Analyst / Deal Manager (DA/DM) serves as the operational owner of the proposal and quote process, coordinating inputs, drafting customer-focused narratives, managing pricing inputs, enforcing review SLAs, and ensuring CRM and repository accuracy from Quote Request (QR) intake through final delivery.

Primary Outcomes

• High-quality, customer-ready proposals aligned to customer needs and executive readability standards.
• On-time progression through Red Team, Gold Team, and White Glove (DOA) review stages.
• Accurate and complete Salesforce and SharePoint records supporting audit readiness.

Responsibilities Mapped to Deal Desk SOP

• Deal Analyst / Deal Manager: Accountable and Responsible for drafting, coordinating, editing, and finalizing proposals from QR intake through delivery and repository closeout. The DA/DM coordinates inputs across Sales, PM, and Solutions Engineering; authors the Business Volume; manages Red Team and Gold Team reviews; submits packages for White Glove (DOA) approval; and ensures Salesforce and SharePoint accuracy in accordance with the Deal Desk SOP.
• QR Intake & Coordination – Accept assignment, review QR completeness, identify risks, and drive cross-functional follow-ups
• Customer Context & Story – Capture champion, pain points, and competitive posture; translate into a coherent customer narrative
• Solution Development Support – Obtain configuration from Solutions Engineering and clarify assumptions
• Proposal Drafting – Author cover letter, narrative executive summary, solution summary, and insert preliminary pricing; enforce ≤10-page Business Volum.
• Red Team Management – Coordinate Red Team review, track approvals and N/C responses, and enforce 48-hour SLA.
• Gold Team & Finalization – Secure Market Leader and Program Director approvals; prepare final customer-ready package.
• White Glove (DOA) & Delivery – Submit for DOA approval, update Salesforce status to Delivered, and close out SharePoint folders with Final Version tagging.
• Professional Communication & Escalation – Proactively follow up, document actions, and escalate per SOP guidance.

Qualifications

Core Experience & Background

• 3–6 years of experience in Deal Desk, Proposal Management, Sales Operations, Pricing, or Revenue Operations roles.
• Demonstrated ownership of end‑to‑end proposal or quote processes, from intake through customer delivery.
• Experience supporting complex, cross‑functional deals involving Sales, Program Management, Solutions Engineering, Pricing, and Finance.
• Prior exposure to formal review frameworks (e.g., Red Team / Gold Team / Executive or DOA approvals) preferred.

Proposal & Deal Execution Skills

• Strong ability to author and edit customer-facing proposal content, including executive summaries, solution descriptions, and cover letters.
• Proven skill translating technical and commercial inputs into clear, concise, executive‑readable narratives.
• Experience enforcing page limits, formatting standards, and content quality benchmarks.
• High attention to detail to ensure accuracy, consistency, and compliance across proposal materials.

Process & Operational Discipline

• Working knowledge of Deal Desk SOPs, approval workflows, and internal SLAs.
• Ability to manage parallel workstreams (solution, pricing, approvals, documentation) without losing momentum.
• Strong record of maintaining audit‑ready CRM and repository data (e.g., Salesforce and SharePoint).

Systems & Tools

• Proficiency with Salesforce (opportunity stages, quote requests, status updates, reporting hygiene).
• Experience managing structured content in SharePoint or similar repositories with version control and final tagging.
• Advanced skills in Microsoft Word for proposal creation and final packaging.
• Familiarity with pricing summaries, BOMs, or configuration outputs (even if pricing is owned by another team).

Stakeholder & Communication Strengths

• Clear, professional communicator able to drive follow‑ups, secure inputs, and enforce deadlines.
• Confidence engaging with senior reviewers (Market Leaders, Program Directors, executives) during approval cycles.
• Ability to ask the right clarifying questions to identify risk, gaps, or assumptions early.
• Comfortable escalating risks or delays appropriately, with documented context and recommended actions.

Personal Attributes & Working Style

• Highly organized with a bias toward ownership and follow‑through.
• Calm and effective under deadline pressure, especially during late‑stage reviews.
• Customer‑oriented mindset with strong judgment on what matters most to evaluators and decision‑makers.
• Continuous‑improvement mindset; willing to refine templates, checklists, and processes.

Preferred / Differentiating Qualifications

• Experience in regulated, public sector, or enterprise environments.
• Familiarity with executive approval or delegation‑of‑authority (DOA) models.
• Exposure to proposal best practices (e.g., Shipley‑inspired reviews, compliance matrices).

Prior role acting as a single-threaded owner (“cat herder”) across a deal lifecycle.

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.