At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
The Large Loss Field Property Claim Manager, to support the achievement of Allstate’s short and long term Mission, Vision and Strategic objectives, is accountable for supporting Claim strategies and programs to achieve maximum results and efficiencies. This is done through the analysis of reports, quality assurance work, identifying and delivery of training requirements.
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which itoperatesthrough partnerships with charitable organizations, employeegivingand volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have careeroptionsandtruly enjoythe work they do.
Benefits to joining Allstate
Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back afterpurchasingoffice equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!
Role Designation: Hybrid
Responsibilities:
Provide support, guidance,leadershipand motivation to promote maximum performance.
Provide an environment to foster best in class customer service
Responsible for implementing best practices based on company goals.
Champion organizational transformation initiatives.
Lead implementation of technology, process, and workflow improvements.
Build engagement and adoption through effective communication and coaching.
Determineand delegate claims settlement authority to claims representatives.
Responsible for preparing executive reporting and analysis that is consistent with defined standards and processes.
Providetechnical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
Partner withanalyticalteam to produce necessary results and trending reports for leadership.
Evaluate,handleand adjust assigned property or other claims from members and other claimants.
Manage all aspects of the day-to-day operations of claims production.
Collaborate with other Claims and business leaders to define and drive enterprise initiatives.
Ability to lead through ambiguity and make decisions under high-severity, high-exposure situations.
Demonstrated capability to balance customer outcomes, financial stewardship, and operationalobjectives
Ability toidentifyemerging trends and develop proactiveloss-managementstrategies.
Oversee monitoring and tracking of individual andunit'sperformance against established productivity and quality metrics.
Identifyingimprovement opportunities and solutions through change or modification of existing quality and severity initiatives to improve results, including recommendations tomodifyBest Practices.
Assuring proper execution and regulatory/legislative compliance of claim procedures and practices and making process recommendations to ensure full compliance to requirements
Providing input and participation for government, industry and other related organizations and committees to positively influence claim problems and practices
Qualifications:
CIP/FCIP designationisan asset
University Degree, CollegeDiplomaor relevant certification
10 or more years ofexperienceandadvanced knowledgeincomplexproperty claims
5 or more years of experience in Field claims
Management experience is an asset
Experience in training and coaching
Advanced writing skills
Bilingual in French and English is an asset
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
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Skills
Coaching, Communication, Conflict Management, Customer Service, Detail-Oriented, Employee Supervision, Large Loss Claims, Leadership, Prioritization, Property Claims, Property Insurance
Compensation
Expected compensation for this role ranges from $ 77,200.00 - 124,075.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do.
From building innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together.
See how we’re creating a better future through innovation, advocacy, and empowering people and communities.
