Molina Healthcare

Manager, Projects (Customer Experience) - REMOTE

Molina Healthcare  •  United States (Remote)  •  1 month ago
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Job Description


Focuses on process improvement, organizational change management, project management and operational cadence management and execution enablement relative to the business. Project management includes estimating, scheduling, costing, planning, governance coordination, and issue/risk management, supporting consistent execution of enterprise growth and retention initiatives across health plans.

Knowledge/Skills/Abilities

  • Ability to manage multiple complex, challenging projects simultaneously). Deep understanding of multiple projects and relationships between projects.
  • Supports recurring governance forums (e.g., performance reviews, planning sessions, pilot tracking) by preparing materials, tracking outcomes, and ensuring follow-through on actions.
  • Expert knowledge of methods and techniques involved in project management initiatives. Able to learn new dashboards with little to no instruction within a short period and instruct others on its functionalityand apply tools to support governance cadence, tracking, and execution visibility
  • Proactively assesses projects for potential problem areas. Investigates, develops, evaluates solutions to a wide range of complex problems spanning multiple projects, surfacing risks early and supporting escalation paths for unresolved issues.
  • Translates enterprise strategies and initiatives into practical execution tools, including job aids, checklists, and standardized materials to support consistent deployment across teams.

Job Qualifications


Required Education
Bachelor's degree or equivalent combination of education and experience and at least 1 PM course required

Required Experience
4-7 years of relevant work experience in business, managed care in lieu of degree acceptable, including experience supporting cross-functional program coordination, governance cadence, and execution tracking in a matrixed environment

Preferred Education
Additional formal training in PM preferred.

Preferred License, Certification, Association
PMP or Six Sigma Green Belt Certification desired.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Molina Healthcare

About Molina Healthcare

Molina Healthcare is a FORTUNE 500 company that is focused exclusively on government-sponsored health care programs for families and individuals who qualify for government sponsored health care.

Molina Healthcare contracts with state governments and serves as a health plan providing a wide range of quality health care services to families and individuals. Molina Healthcare offers health plans in Arizona, California, Florida, Idaho, Illinois, Kentucky, Massachusetts, Michigan, Mississippi, Nevada, New Mexico, New York, Ohio, South Carolina, Texas, Utah, Virginia, Washington and Wisconsin. Molina also offers a Medicare product and has been selected in several states to participate in duals demonstration projects to manage the care for those eligible for both Medicaid and Medicare.

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Long Beach, California
Year Founded
Unknown
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