Job Description

You will be working with a range of clients and wider business practices to engineer/re-engineer, design and strategy to help our clients as they embark on the journey to transform their operations. Support the implementation of project management plans. Perform more advanced documentation and reporting tasks. Collaborate with team members to ensure adherence to project timelines. Enhance skills in project management tools and methodologies. Begin to mentor junior team members.

Essential Functions

• Support and track the delivery of digital work for aligned clients
• Actively originate and shape digital opportunities for existing and new client base
• Be able to articulately and passionately present digital concepts to senior stakeholders (internal and external)
• Develop the business case for digital opportunities
• Develop Cost structures and benefit models as suits to client needs
• Exposure in Consulting, preferably in L&A domain
• Work closely with aligned operations and transformation lead on opportunity identification, analysis, validation and solution segmentation (Analytics, Digital, Process re-design, etc.,)
• Work with business leaders to identify and execute transformation opportunities
• Drive cross functional teams to deliver transformation projects
• Maintain awareness of new and emerging solutions and the potential application on operations
• Drive enterprise adoption of these tools/techniques by internal and client showcasing and articulating the business case and value proposition
• Act as business interface for Advance Automation & Robotics and analytics opportunities
• Ability to effectively communicate with internal and external stakeholders on a periodic basis (written & verbal)
• Ability to coach Operations on Change management

Technical Skills

• Manage team of resources aligned to projects; effectively plan, prioritize and execute everyday project related activities
• Understanding of AI and other automation tools and technologies, domain, etc

Process Specific Skills

• Knowledge of industry domain being aligned to (example, Insurance, Banking, etc)
• Expertise in mapping as-is process, creating future operating model with intervention of technology
• Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc

Soft skills (Desired)

• Project management skills to drive digital projects

Leadership

• Fosters a spirit of collaboration and team work

General

• Conformance to policies / compliances with auditing skills and eye for details
• Ability to coach and give feedback on an ongoing basis.
• Problem solving skills
• Strong written and verbal communication Skills.
• Ability to resolve conflicts constructively and lead in a continually challenging environment

In alignment with the Employment Equity Act, and to ensure that our workforce reflects the diversity of our communities, preference will be given to applicants from historically underrepresented groups, aligned with our EE targets

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• Knowledge of Digital Interventions such as RPA, Analytics, ML and AI
• PMP / Agile certification would be an added advantage
• Certified Lean Six Sigma Black belt/ Green belt would be preferred
• Evidence of problem solving analytical mindset
• Excellent oral communication and presentation skills
• Bachelor Degree in relevant field with 6- 8 years of relevant experience.