About the
Role

The
Manager – Program Operations is responsible for the end-to-end operations of
Accelerate, Wadhwani Foundation's flagship growth program for Small &
Medium Businesses and Growth Stage Companies.
This role serves as the operational backbone of the program, ensuring every
venture progresses smoothly through the Accelerate journey while maintaining
high standards of quality, governance and execution. Working closely with the
Head – Accelerate, the role drives operational excellence across processes,
platforms, partners and program delivery.

Key
Responsibilities

Program Operations & Journey
Management

·
Manage
the end-to-end venture journey from application and selection through
onboarding, diagnostics, growth planning, sprint execution and graduation.

·
Ensure
adherence to program milestones, governance and quality standards.

·
Track
portfolio health, identify bottlenecks, manage dropouts and drive timely
interventions.

Process Excellence & Reporting

·
Define
and monitor SLAs across the venture journey.

·
Own
program dashboards, operational reporting and data quality.

·
Continuously
improve processes to enhance efficiency, consistency and founder experience.

Platform & Partner Operations

·
Manage
the Accelerate platform to ensure seamless program execution.

·
Lead
onboarding and operational management of Venture Partners, Sprint Operators,
Experts, Panelists and other ecosystem partners.

·
Coordinate
contracts, MSAs, SLAs and commercial documentation with internal teams.

Program Coordination

·
Work
closely with Portfolio Success, Impact, Product, Regional and Ecosystem teams
to ensure seamless execution across the program.

·
Support
the Program Head in managing program budgets, operational planning and new
geography launches.

Success
Measures

·
Venture
progression within defined SLAs

·
Quality
and timeliness of program execution

·
Reduction
in aging and dropout cases

·
Dashboard
accuracy and reporting quality

·
Partner
onboarding and SLA compliance

·
Process
improvements and operational efficiency

·
Founder
journey experience

·
Budget
adherence

Ideal
Candidate

·
10–15
years of experience in program management, operations, consulting, startup
ecosystems or accelerator programs.

·
Strong
project management and stakeholder management skills.

·
Experience
managing multiple workstreams with high attention to detail.

·
Comfortable
working with technology platforms, dashboards and data.

·
Passion
for building scalable operating systems that enable high-quality program
delivery.