Job Description

Manager, Professional Services

Department: Practice Management

Employment Type: Full Time

Location: India - Resident (0008)

Reporting To: Garrett Martin

Compensation: ₹3,860,298 - ₹5,222,756 / year

This role will be working out of our Indore office 5 days a week and is required to work an evening shift (either 3:00 PM to 12:00 AM or 5:00 PM to 2:00 AM IST) to support our North American team.

The Manager, PS role is an important member of the Professional Services management team. You are responsible for leading a team who deliver professional services for our customers.

How You'll Make an Impact

• Lead a team of 10-15 people who deliver professional services projects, ensuring we deliver a world class customer experience and effective business outcomes.
• Provide your Vena team product & solutioning advice and participating in customers calls that are strategic or in an escalated state.
• Achieve utilization target for yourself personally and support North American practice leaders by maximizing utilization of PS India resources
• Hire, coach and grow the team. Provide 1-on-1 guidance and regular feedback focused on employee growth.
• Maintain close alignment with Practice Leaders in North America and UK on project & people performance, project escalations and trends you observe within the PS India team. Concise and frequent communications ensure the team operates efficiently.
• Identify, facilitate and/or contribute to departmental initiatives that help scale the company such as methodology improvements, rollout of new tools and team enablement sessions.
• Collaborate with Account Management, Customer Adoption Management, Product Management and Sales as needed.

We'd Love to see

• 6+ years experience in a customer-facing implementation delivery team, of which 3+ years are with CPM/EPM products doing technical architecture and solutioning related to budgeting, reporting and consolidations
• 3+ years experience leading a team of direct reports, including facilitating career growth conversations.
• Experience leading initiatives that drive business improvements and efficiencies
• Clear and concise communicator both internally and externally, across all levels of an organization
• Highly organized, with the ability to manage shifting priorities in a fast-paced environment, and maintain a calm demeanor throughout
• Demonstrated resourcefulness and ability to be a self starter
• Ability to drive results while motivating a team to evolve and mature as goals evolve.
• Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies

Base salary range 3,860,298 - 5,222,756 INR

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.