Job Description

Job Location: 33 - Park City, UT 84060
Job Category: Audio VisualJob Title: Manager, Production Operations
Reports To: Director, Event Production
Operations Management
- Oversees daily floor operations and technician workflow to ensure all equipment and services are delivered on time, in proper working order, and according to client and hotel specifications.
- Manages inventory control procedures to maintain appropriate stock levels while ensuring the safety, security, and quality of equipment.
- Attends key hotel meetings, including BEO and pre-production meetings, as needed.
- Reviews billing with clients for accuracy and obtains approval; promptly communicates any potential issues to the Director and/or Experiential Event Producer.
- Ensures implementation of the Experiential Method across operations.
- Reviews quotes and makes cost-efficiency recommendations in line with company standard operating procedures.

QualificationsCustomer Service
- Delivers exceptional customer service by cultivating strong relationships with internal and external clients, team members, neighboring Five-Star locations, and vendors.
- Meets with guests onsite to ensure their needs are met and equipment is set up and functioning properly.
- Maintains a polished, professional image in accordance with the Employee Handbook and hotel standards; ensures the team consistently upholds these expectations.
- Supervises and mentors operational staff to ensure client satisfaction and optimize revenue through precise execution onsite.
People Development & Training
- Fosters a positive working environment rooted in Five-Star's core values.
- Drives professional development and training initiatives to enhance business acumen, technical skills, and field service excellence.
- Effectively utilizes company systems and software; ensures team members are appropriately trained on all relevant platforms.
Experience &

Qualifications
- Minimum 3 years of hands-on experience in the events and audiovisual industry, including:
- - Audio: Microphones, speakers, sound systems, channel mixers, etc.
- - Video: Cameras, LCD/LED screens, projectors, monitors, etc.
- - Lighting: GOBOs, gels, uplighting, stage lighting, and basic lighting kits
- - Computers: Advanced knowledge of both PC and Mac operating systems and software
- Advanced knowledge and experience in event A/V setups, strikes, and programming
- AV certification or related coursework preferred
- Demonstrated leadership ability; capable of achieving results through others
- Strong planning, organizational, and problem-solving skills
- Collaborative team player with a service-first mindset
- Exceptional customer service or hospitality experience
- Excellent interpersonal, communication, and negotiation skills
- Valid driver's license and clean driving record (required for operating company vehicles)
- Ability to travel for large-scale events
Full-Time Benefits
- 401(k) with company match
- Roth 401(k) with company match
- Medical, dental, and vision insurance
- Health savings account
- Life insurance
- Paid sick leave
- Paid vacation time
- Company-paid holidays