Job Description

Job DetailsJob Location: 33 - Park City, UT 84060Job Category: Audio VisualJob Title: Manager, Production Operations
Reports To: Director, Event Production
Operations Management
Oversees daily floor operations and technician workflow to ensure all equipment and services are delivered on time, in proper working order, and according to client and hotel specifications.
Manages inventory control procedures to maintain appropriate stock levels while ensuring the safety, security, and quality of equipment.
Attends key hotel meetings, including BEO and pre-production meetings, as needed.
Reviews billing with clients for accuracy and obtains approval; promptly communicates any potential issues to the Director and/or Experiential Event Producer.
Ensures implementation of the Experiential Method across operations.
Reviews quotes and makes cost-efficiency recommendations in line with company standard operating procedures.
QualificationsCustomer Service
Delivers exceptional customer service by cultivating strong relationships with internal and external clients, team members, neighboring Five-Star locations, and vendors.
Meets with guests onsite to ensure their needs are met and equipment is set up and functioning properly.
Maintains a polished, professional image in accordance with the Employee Handbook and hotel standards; ensures the team consistently upholds these expectations.
Supervises and mentors operational staff to ensure client satisfaction and optimize revenue through precise execution onsite.
People Development & Training
Fosters a positive working environment rooted in Five-Star's core values.
Drives professional development and training initiatives to enhance business acumen, technical skills, and field service excellence.
Effectively utilizes company systems and software; ensures team members are appropriately trained on all relevant platforms.
Experience & Qualifications
Minimum 3 years of hands-on experience in the events and audiovisual industry, including:
Audio: Microphones, speakers, sound systems, channel mixers, etc.
Video: Cameras, LCD/LED screens, projectors, monitors, etc.
Lighting: GOBOs, gels, uplighting, stage lighting, and basic lighting kits
Computers: Advanced knowledge of both PC and Mac operating systems and software
Advanced knowledge and experience in event A/V setups, strikes, and programming
AV certification or related coursework preferred
Demonstrated leadership ability; capable of achieving results through others
Strong planning, organizational, and problem-solving skills
Collaborative team player with a service-first mindset
Exceptional customer service or hospitality experience
Excellent interpersonal, communication, and negotiation skills
Valid driver's license and clean driving record (required for operating company vehicles)
Ability to travel for large-scale events
Full-Time Benefits
401(k) with company match
Roth 401(k) with company match
Medical, dental, and vision insurance
Health savings account
Life insurance
Paid sick leave
Paid vacation time
Company-paid holidays