The Manager, Product Stewardship Customer Assurance (PSCA) leads Vantage's global customer response operation for product stewardship-related inquiries, serving as the central coordination point for customer requests involving regulatory, quality, technical service, product safety, and compliance documentation. This role reports to the Director of Global Product Stewardship & Regulatory Affairs.
The primary purpose of this role is to deliver a seamless and world-class customer experience by ensuring customer inquiries are appropriately routed, coordinated, and resolved through timely, accurate, and consistent responses. The Manager oversees the end-to-end CRM caseload management process, ensuring inquiries are prioritized, assigned, tracked, and closed in accordance with established service levels.
Leading a team of Product Stewardship Customer Assurance specialists, the Manager drives operational excellence in customer response management while coordinating integrated responses across Regulatory, Quality, Technical Service, Product Stewardship, R&D, Commercial, and Supply Chain functions. The role is accountable for ensuring customers receive complete and coordinated information, monitoring response performance, and continuously improving processes that enhance responsiveness, efficiency, and customer satisfaction.
This is a global manager-level role responsible for leading the Product Stewardship Customer Assurance function and managing the end-to-end customer response operation for product stewardship-related inquiries. The role includes direct team leadership, CRM caseload oversight, cross-functional response coordination, stakeholder engagement, performance tracking, and continuous improvement of customer assurance processes across regions.
Key responsibilities include, but are not limited to the following:
Education: Bachelor’s degree in biology, Chemistry, Environmental Science, Pharmaceutical Science, or a related technical discipline.
Office-based role with regular use of CRM platforms, reporting tools, and standard business applications. The role requires frequent collaboration across global and regional stakeholders and may require flexibility to support urgent customer inquiries, escalations, and business priorities across time zones.
The estimated base pay range for this position is: 133,000 - $199,000 annually. Actual pay will be determined based on education, certifications, experience, qualifications, skills and geographic location. This position is eligible to participate in a short-term incentive program.
Vantage offers a comprehensive benefits package to eligible employees, including:
Vantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.
Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.
We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results, and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage.
Vantage delivers natural solutions that enhance our customers' technical performance and marketing success. By combining cutting-edge surfactant chemistry, application expertise, and top-tier service, we help businesses thrive across diverse industries.
With a robust portfolio of formulations, ingredients, and actives—built on a backbone of sustainable oils, fats, and their derivatives—we focus on key markets including personal care, food, surface treatment technologies, agriculture, pharmaceuticals, and industrial performance.
Leveraging our vertically integrated raw material position, technical knowledge, and flexible processing capabilities, we create value by derivatizing fatty acids through alkoxylation and esterification—developing products that optimize customer applications. Our deep market insight ensures we proactively and competitively meet evolving needs.
As a preferred supplier, we maximize industry expertise, innovative services, and specialized chemical blends to provide tailored solutions that set our customers apart.
