Job Description

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.

VXretail is VertexOne’s retail energy billing SaaS platform, serving retail energy providers across deregulated markets. We handle the complex billing and customer management workflows that retail energy suppliers depend on — from mass-market residential accounts to large commercial & industrial (C&I) relationships.
We are building out a modern product discipline and modernizing a sophisticated enterprise platform, and we are looking for a product manager who wants to ship reliable, high-impact capabilities.
The Product Manager owns and drives product initiatives for VXretail, VertexOne’s retail energy billing SaaS platform. This is a hands-on, ownership-oriented role: you will manage product lifecycle for a defined domain — from discovery and requirements through delivery and optimization — and partner closely with Product Strategy, Engineering, QA, Customer Success, and a technical product SME to ship reliable, high-complexity billing capabilities.
You will be a true product development partner, trusted to own a workstream end-to-end with supportive and strategic oversight. A core part of this role is raising the quality and reliability of what we hand-off to engineering: clear, testable, complete requirements that can be built from without rework. As VertexOne grows its presence with large commercial & industrial (C&I) retail energy clients, this role will help mature the platform capabilities that serve that segment.
Essential Job Duties:
• Own the roadmap backlog, prioritization, and delivery for product domains within VXretail.
• Write clear, testable, and complete user stories and acceptance criteria that Engineering and QA can execute against without rework
• Lead and contribute to refinement, 3 Amigos, sprint planning, and release coordination; partner with Engineering to sequence work and ground timelines in realistic estimates and confidence.
• Decompose market problems and strategic roadmap items into well-scoped epics and stories
• Conduct discovery with clients, Customer Success, and internal stakeholders; synthesize feedback into prioritized, outcome-driven requirements.
• Triage and route incoming requests appropriately — distinguishing small defects and enhancements from feasibility-grade initiatives that require strategic alignment.
• Partner with go-to-market and Customer Success to support launches, enablement, and customer communication.
• Bring assessments and recommendations, not open questions — operate with agency and own decisions within your domain.
Required job Skills/Qualifications:
• Exposure to retail energy, utilities, or energy billing — e.g., deregulated retail energy markets, ISO/RTO settlement (such as ERCOT), EDI transactions (814 / 867 / 820 / 824), rate structures, or billing operations.
• Bachelor’s degree in Business, Computer Science, Engineering or a related field, or equivalent work experience.
• 2+ years of product management experience, preferably in B2B SaaS or enterprise software.
• Fluency with the software development lifecycle — able to write build-ready requirements and partner credibly with engineering
• Proven ability deliver results across cross-functional teams independently
• Strong command of Agile methodologies and product/delivery tools (e.g., Jira, Confluence, Aha!, Claude Design).
• Experience translating complex or technical domain logic into clear requirements.
• Excellent communication, collaboration, and stakeholder management skills.
Preferred Qualifications:
• Fluency with commercial & industrial (C&I) billing or other high-complexity, low-volume billing relationships — a strong plus, as it aligns with where the platform is growing.
• Experience modernizing or productizing legacy enterprise software, or interest in AI/agentic workflows applied to enterprise SaaS.
• Background in implementation, solution architecture, or business analysis that informs strong product judgment.

What VertexOne has to offer:
• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.

With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.

From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.