Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Shape the product direction for healthcare revenue cycle and electronic data interchange workflows as a Manager of Product Management for athenaEDI. In this role, you will partner with the Director of Product Management to turn customer, market, operational, and technical insights into product priorities, roadmap recommendations, requirements, and delivery plans. You will work closely with engineering and operations teams to understand system behavior, integration points, dependencies, and failure scenarios, and translate complex problems into scalable product solutions. This is a hybrid role based in Boston, MA or Burlington, VT, and it reports to the Director of Product Management for athenaEDI.
About the Team
The athenaEDI Product Management team focuses on improving the systems and workflows that support healthcare transaction processing and revenue cycle operations. The team partners closely with engineering, operations, architecture, implementation, support, and customer-facing teams to deliver reliable product capabilities and operational improvements. It uses tools such as Jira and Confluence to manage product requirements, decisions, delivery context, and release readiness. The team also works across customer feedback, support trends, transaction data, and regulatory needs to guide product planning.
Essential Job Responsibilities
Define and execute product strategy for athenaEDI in partnership with the Director of Product Management.
Gather customer, market, operational, and technical insights to inform product direction and investment decisions.
Translate product strategy into roadmap recommendations, prioritized initiatives, product requirements, success measures, and delivery plans.
Develop a strong understanding of healthcare transaction workflows, system interactions, integration points, and operational dependencies.
Partner with engineering and architecture to define problems, evaluate solution options, identify constraints, and guide scope and sequencing decisions.
Translate customer, operational, regulatory, and business needs into clear requirements, acceptance criteria, and measurable outcomes.
Prioritize work based on customer impact, product performance, technical feasibility, implementation effort, risk, and business value.
Analyze transaction behavior, workflow performance, support trends, customer feedback, and product usage to identify improvement opportunities.
Coordinate dependencies across teams and maintain visibility into delivery risks, technical decisions, and release readiness.
Use AI tools to accelerate research, analysis, documentation, and workflow planning while applying judgment to validate outputs and support product decisions.
Additional Job Responsibilities
Support iterative delivery through discovery, backlog refinement, sprint planning, and ongoing clarification.
Communicate product recommendations, tradeoffs, sequencing rationale, and release status to technical and nontechnical audiences.
Partner with go-to-market, implementation, support, and customer-facing teams on feature readiness and adoption.
Lead customer discussions, user groups, and industry events to strengthen market and workflow understanding.
Maintain system compliance by monitoring applicable government, regulatory, and standards requirements and translating them into roadmap and feature deliverables.
Maintain product artifacts, decision records, requirements, and delivery context in Jira and Confluence.
Expected Education & Experience
5–10 years of experience in product management, technical product management, business analysis, software delivery, product operations, or a related field.
Experience working closely with software engineers, technical leads, architects, or platform teams.
Ability to understand and communicate complex system workflows, integration dependencies, data movement, and application behavior.
Experience turning ambiguous problems into prioritized, executable product plans.
Experience with Agile software delivery, backlog refinement, requirements definition, acceptance criteria definition, and release planning.
Strong analytical and problem-solving skills, with comfort investigating issues across multiple systems or teams.
Experience with healthcare revenue cycle management, healthcare EDI, transaction processing, integration platforms, APIs, payments, or other high-volume workflow systems.
Working knowledge of Jira, Confluence, and AI-enabled productivity or development tools.
Strong communication skills and the ability to facilitate productive conversations across engineering, operations, customers, and business stakeholders.
Bachelor’s degree in computer science, information systems, business, healthcare administration, or a related field, or equivalent practical experience.
Preferred: familiarity with x12/API-based healthcare EDI transactions and associated revenue cycle workflows.
Preferred: experience with products that require high reliability, complex integrations, exception handling, or operational monitoring.
Preferred: experience using product metrics, transaction data, support trends, or operational data to guide prioritization, including AI-assisted analysis or workflow optimization tools.
Preferred: comfort reviewing technical documentation, workflow diagrams, API specifications, or data mappings in partnership with engineering teams.
Ability to work in a hybrid model from Boston, MA or Burlington, VT and travel up to 10% annually.
Expected Compensation
$121,000 - $207,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work.
Our dedication to creating an exceptional workplace has been recognized with several prestigious awards. We've been honored as a 2024 Top Workplaces USA, named a Forbes 2024 America's Best Mid-Size employers, and celebrated as one of 2023 Glassdoor Best Large Companies to Work For. Additionally, we've been acknowledged as a 2023 Top Workplace in Austin, one of the 2023 Best Places to Work in Maine and a 2023 Top Workplace in MA by the Boston Globe. These accolades are a testament to our vibrant and diverse team that fuels innovation at athenahealth.
