Job Description

About the role

Carrier is seeking a highly skilled and motivated Product Specialist to join our team. The ideal candidate will serve as a technical resource to assist in selling customized commercial HVAC product solutions. This role involves working closely with the data center sales team to understand customer needs, provide technical expertise, and develop tailored solutions that meet those needs. In addition, the candidate will then take the field feedback back to our product management and engineering teams to assist in the development of roadmaps and marketing collateral.

This position follows a hybrid schedule, with 4 days onsite and 1 day remote per week

Key Responsibilities

• Collaborate with the sales team to identify customer requirements and develop customized HVAC solutions.
• Provide technical support and expertise during the sales process, including product demonstrations and presentations.
• Conduct site visits and assessments to gather information necessary for designing HVAC systems.
• Prepare detailed proposals and technical documentation for customers.
• Manage customer performance request pipeline.
• Assist in the preparation of sales forecasts and reports.
• Stay updated on industry trends, new technologies, and product developments.
• Build and maintain strong relationships with customers, ensuring their satisfaction with the solutions provided.
• Work closely with the engineering and product development teams to ensure the feasibility and effectiveness of proposed solutions.
• Assist with SIOP and long-range planning.

Required Qualifications:

• Bachelor's degree in Mechanical, Electrical or Chemical Engineering
• 5 + years of experience in commercial HVAC design or sales support
• 3 + years of strong technical knowledge within HVAC products and solutions

Preferred Qualifications

• Excellent communication and presentation skills
• Ability to work collaboratively in a team environment
• Strong problem-solving skills and attention to detail
• Proficiency in relevant software and tools used in HVAC design and sales
• Experience in selling customized HVAC solutions
• Knowledge of industry standards and regulations
• Analytical, gather and interpret data, and make data-driven decisions
• Strategic thinker, see the big picture while focusing on short term goals.
• Project management execution skills.
• Adapt and adjust approach or solutions to fit customer needs.
• Build rapport and trust with customers, i.e., clear communication, active listening, and presenting effective solutions.