DP World

Manager - Process Excellence - Global Service Centre

DP World  •  Mumbai, IN (Onsite)  •  1 day ago
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Job Description

  • Process Transformation & Design Thinking
  • Lead end-to-end process redesign engagements using Design Thinking and human-centred methodologies.
  • Reengineer complex business processes particularly in Logistics, Supply Chain, Procurement, Order-to-Cash (O2C), and Finance (Record-to-Report, Procure-to-Pay).
  • Use data insights and process mapping tools to identify root causes and continuous improvement opportunities.
  • Facilitate discovery workshops, journey mapping sessions, and ideation activities with cross-functional teams.
  • Identify and eliminate inefficiencies, bottlenecks, and redundancies in current-state processes.
  • Automation Strategy & Implementation
  • Identify automation opportunities in logistics and finance workflows using RPA, AI, and low-code tools.
  • Define and support the automation roadmap, ensuring alignment with business objectives.
  • Collaborate with automation and engineering teams to design solutions that are scalable and ERP-compliant.
  • Develop ROI models and business cases for automation initiatives.
  • Partner with Oracle Fusion ERP functional consultants and IT teams to ensure redesigned processes are aligned with system capabilities.
  • Support UAT, change management, and rollout activities to ensure successful adoption of new processes.
  • Define KPIs, performance dashboards, and monitoring mechanisms for ongoing optimization.
  • Stakeholder Management & Change Leadership
  • Act as a transformation advisor for leadership, providing insights and recommendations backed by data and design-led thinking.
  • Lead change management efforts, ensuring adoption of redesigned processes.
  • Communicate transformation results and recommendations to senior leadership.
DP World

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 119,000 employees from 164 nationalities, spanning 83 countries on six continents and 560+ business units, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Dubai, AE
Year Founded
Unknown
Website
dpworld.com
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