Job Description

An Amazing Career Opportunity for a Manager, Pre-Sales & Professional Services!!

Location: Remote, US (East Coast)

Job ID: 50958

The Manager, Credential Management Professional Services & Pre-Sales Engineering provides leadership for a team of Professional Services Consultants, Solution Architects, and Pre-Sales Engineers supporting Credential Management’s Identity and Credential Management, PKI, Authentication, and Access Control solutions. This leadership role is responsible for aligning technical sales engagement, solution architecture, implementation services, and customer adoption activities to drive revenue growth, customer satisfaction, and successful business outcomes.

The position serves as a trusted advisor to customers, partners, and internal stakeholders throughout the customer lifecycle—from solution evaluation and technical validation through deployment, adoption, and expansion. The role partners closely with Sales, Product Management, Engineering, Customer Success, Support, and Marketing to ensure successful delivery of HID solutions across enterprise, government, healthcare, financial services, manufacturing, and critical infrastructure markets.

The ideal candidate possesses strong people leadership capabilities, deep expertise in identity and access management, credential management, PKI, authentication, and cybersecurity technologies, and a proven track record leading customer-facing technical teams supporting complex security and digital identity programs. The role is accountable for sales revenue attainment, operational execution, team performance, delivery quality, customer satisfaction, workforce effectiveness, and technical support of strategic opportunities within Credential Management.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Identity and Access Management Solutions (IAMS):

HID Global IAM products protect more than 85 million user identities.

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

As our Manager, Pre-Sales & Professional Services, you’ll support HID’s success by:

• Leading, coaching, developing, and retaining a high-performing Credential Management Professional Services and Pre-Sales Engineering team, establishing clear performance objectives and accountability aligned with customer success, service quality, workforce effectiveness, and organizational performance.
• Achieving Credential Management sales revenue, bookings, customer retention, and growth objectives through effective leadership of Professional Services and Pre-Sales Engineering.
• Directing the delivery of implementation, integration, migration, training, consulting, architecture review, and solution validation services, ensuring consistent execution, successful customer outcomes, and adherence to delivery standards.
• Partnering closely with Sales leadership to establish governance frameworks, scalable delivery systems, and technical advisory needed to execute high-impact customer engagements, including executive briefings, customer demonstrations, architectural workshops, proof-of-concept validations, across the entire customer lifecycle.
• Serving as the senior escalation point for complex and strategic customer, technical, and delivery matters involving executive customers, partners, security leaders, key IT decision-makers, and other critical stakeholders
• Providing strategic leadership and technical guidance across identity and security solutions, including credential management, PKI, digital certificates, authentication, MFA, FIDO, workforce and citizen identity, physical access control, and mobile access technologies.
• Leading Credential Management operational planning activities including workforce planning, forecasting, resource allocation, capacity management, skills development, performance reporting, and organizational effectiveness initiatives.
• Partnering with sales leadership to drive technical sales strategy, customer adoption, and business growth initiatives leveraging pre-sales and professional services resources to align customer requirements, business priorities, and market opportunities while maximizing business outcomes.
• Collaborating with Product Management, Engineering, Customer Support, Customer Success, Marketing, and other stakeholders to translate customer requirements, implementation feedback, and market insights into product improvements, enhanced customer outcomes, and strategic growth initiatives.
• Supporting customer engagements, architecture discussions, partner meetings, executive briefings, and strategic account activities requiring technical leadership, while building and maintaining trusted relationships with customers, partners, and key stakeholders.
• Establishing and driving scalable standards for project governance, delivery methodologies, quality management, risk mitigation, service excellence, customer satisfaction, and continuous improvement across the North America region.
• Monitoring and evaluating industry trends, security standards, regulatory requirements, and emerging technologies to guide technical capabilities, team development, solution delivery, and strategic priorities.
• Providing operational input, workforce planning recommendations, customer feedback, and resource forecasts to support leadership planning activities.
• Contributing to Credential Management business planning, organizational development, and go-to-market strategies to drive long-term growth, resource optimization, and operational excellence.

Your Experience and Background include:

• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Engineering, or a related discipline.
• 7+ years of experience in cybersecurity, identity and access management, enterprise software, or security technology industries.
• 5+ years leading customer-facing technical teams within cybersecurity, identity management, enterprise software, or related technology domains.
• Experience leading Professional Services, Solution Architecture, Technical Consulting, or Pre-Sales Engineering teams.
• Proven success supporting enterprise and government customers.
• Strong expertise in Identity and Access Management (IAM), Public Key Infrastructure (PKI), Credential Management Systems, Physical Access Control Systems (PACS), Multi-Factor Authentication (MFA), cloud security, digital certificates, enterprise integrations, and cybersecurity frameworks.
• Demonstrated leadership, coaching, team development, and stakeholder management capabilities.
• Strong customer-facing communication, presentation, consulting, and relationship-building skills.
• Ability to manage complex technical and business initiatives across multiple stakeholders and functions.
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and related business tools.
• MBA or advanced technical degree is preferred.
• Professional certifications such as CISSP, CISM, CCSP, PMP, ITIL, Microsoft Security, CIAM, PKI, Digital Identity, or related certifications is preferred.
• Experience supporting large-scale identity, cybersecurity, or credential management deployments in regulated industries is preferred.

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.

The base salary in the United States is $160,000 to $200,000. The OTE is up to $250,000.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

At times, HID may use AI-assisted technology to help our Talent Acquisition team review applications by identifying job-related qualifications, skills, and experience in résumés and comparing them with the requirements of the role. The technology supports recruiter review but does not make hiring decisions. A member of our Talent Acquisition team reviews each application before any selection decision is made. Information processed by the tool is deleted once the recruiter's review is complete.

We make it easier for people to get where they want to go!

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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