Job Description

Join our Team

We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.

Benefits

We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:

• Flexible schedules for work-life balance

• Paid time off accrues on day one for part and full time employees

• Get up to 50% of earned wages with Payactiv - access to the money you worked for, but haven't been paid yet

• Earn While You Learn – Deaconess offers tuition reimbursement for many healthcare opportunities, STEP UP program will pay your normal wages for time spent in enrolled class hours for up to 18 hours per week for approved programs; Deaconess offers access to a full suite of tools to help manage and educate with student loans and expenses. One on one student loan coaching via email, chat or calls.

• Educational Assistance up to $5.250.00 per calendar year while enrolled in undergraduate or graduate classes.

• Outstanding Referral Programs

• Pet Insurance Available

• Medical Premium Assistance of up to 10% is available for eligible full time employees.

• Wellness Incentives for full & part-time employee to reduce cost of insurance premium by $33.93 (and $11.30 for spouse, if applicable)

• Onsite children’s care centers (Infant through Pre-K) at Midtown and Eastside Evansville, Indiana, and Henderson, Kentucky. Subject to availability

• Deaconess RN on Call is available for employees 24/7/365 to speak to an RN

• Automatic enrollment in a 401K plan at 3% pre-tax contribution with an outstanding employer matching program

• Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses

• Career advancement opportunities

• Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses

Mission Statement
To advance the health and wellbeing of our community with a compassionate and caring spirit.

A Brief Overview
The Practice Manager (PM) is responsible for the leadership, direction, coordination and management of the daily operations and personnel of the medical practice. The Practice Manager assures that the office functions efficiently to support the physicians and/or advanced practice providers in providing safe and compassionate patient care.

What you will do

• Personnel Management: * Work with Human Resources, Clinic Director(CD), Practice Administrator (PA), Office Manager (OM) and Practice lead provider(s) to interview and train allied health personnel with a goal toward efficient and practice workflow. * Maintain adequate staffing levels and development of contingent staffing and cross coverage options for vacations and/or illnesses. Coordinates float and replacement coverage by working directly with other Practice Managers. * Monitors, approves and signs off on time for all direct reports in a timely manner. Monitors and controls overtime, flexes staffing according to volume; complies with budget, and Deaconess Hospital standards. * Monitors, supervises and evaluates the performance of all direct reports. Will seek input from CD(s), PA, OM and practice providers for the preparation of annual staff performance evaluations. Complete and submit to Human Resources in a timely manner.
• Operational & Leadership: * Manages care of patients within assigned areas; maintaining economical and efficient departments. * Evaluates practice workflow, assuring the delivery of safe and efficient patient care. Works with RD, CD, PA and/or Regional Director to develop and implement improvement plans for any identified opportunity areas. * Assures adequate medical record retention and storage as applicable in relation to assigned areas. * Implements recommendations from audits. * Assesses and maintains compliance with all regulatory agencies to assure a safer work environment. * Maintains proficiency by keeping abreast of procedures, techniques, and equipment within assigned practices. * Communicates regularly with the CD(s), PA, Medical Director(s) and/or Regional Director; keeping them informed of department activities, any problems that arise, and corrective steps taken. * Holds regularly scheduled staff meetings; participates in all practice-specific meetings. * Provides and reviews regular reporting metrics to staff and providers; assures adequate support for the successful completion of work related to metrics. * Coordinates all new provider onboarding within required timeframes. * Possesses the ability to anticipate and prepare for situational circumstances and adjusts as necessary. * Possesses flexibility and an openness to Health system or clinic changes with the ability to frame messaging based on the audience and influence acceptance and/or adoption of required changes. * Maintains knowledge of all clinic and applicable hospital policies & procedures. Communicates, promotes, and applies policy & procedure with all employees. * Works with support departments to develop and implement regular in-service programs to assist staff in remaining current with policies & procedures, certifications, competencies, etc… * Maintains practice focus on patient satisfaction; reviews survey results and implements improvement plans. Promotes all patient satisfaction initiatives. * Receives and processes patient complaints for areas of responsibility. * Actively participates in and/or leads quality improvement initiatives. * Accepts additional responsibilities as delegated by CD(s), PA, Medical Director(s)and/or Regional Director. * Complies with Standards of Employee Conduct; serves as a positive role model for employees and co-workers; supports and respects management decisions; takes initiative to improve Clinic environment and operations.
• Financial: * Assists in the development of annual staff and operating budgets; adheres to budget guidelines; analyzes variance and prepares plan for improvement. * Monitors ordering of pharmaceuticals, medical equipment and other supplies; assuring efficient and mindful use of resources. * Assures the maintenance of appropriate inventory levels. * Responsible for office billing, receivables and collections functions. Assures all charges are captured and accurately entered; maintains internal controls. * Identifies capital requests for the practice and completes capital equipment requests with justification.
• Other Duties: * Participates in professional development activities to keep current with healthcare trends. * Complies with Deaconess Employee Standards of Conduct. * Performs other projects and tasks as assigned. * When directed and/or approved by the administrative team, the Practice Manager role may include routine responsibilities for providing clinical or in-staffing support for department(s). Specific duties to be defined on individual basis.

Education Qualifications

• Associate’s Degree or higher in a health related field, business administration and/or a related field is required, management experience running a physician practice Required

Experience Qualifications

• Minimum of four years' relevant experience medical office management experience Preferred

Skills and Abilities

• Ability to read, analyze, and interpret references, technical procedures/protocols, or governmental regulations.
• Ability to write reports and other forms of correspondence.
• Ability to effectively present verbal and/or written information, and respond to questions.
• Ability to apply mathematical concepts such as addition, subtraction, multiplication, division, fractions, percentages and proportions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Requires computer and systems competency in the following areas: enters data; retrieves data; assembles and organizes data, uses and analyzes data, integrates diverse sources of data.
• The ability to learn and use the provided electronic health record system within a reasonable amount of time, as designated by the CD, PA and/or Regional Director.
• Knowledge of health care administration as well as organizational policies and procedures sufficient to manage, plan, direct and coordinate operation of a multiple physician practice.
• Financial knowledge; understanding of revenue cycle; knowledge of human resources management including supervision and staff development.
• Knowledge of governmental regulations and reimbursement requirements.
• Skill in developing and maintaining effective relationships with physicians, board members, clients, regulators and the public.
• Skill in developing comprehensive reports.
• Skill in coordinating work and delegating assignments of multiple projects to accomplish organizational goals and objectives.
• Ability to analyze, interpret, prepare and communicate complex data and reports.
• Ability to establish and maintain quality standards.
• Ability to communicate clearly.
• Must be able to respect the need for confidentiality in dealing with sensitive information.

Licenses and Certifications

• Only when applicable if a licensed Manager and/or a certificate or registration is required for the position. Required

Remote Work Capable
No

Physical Demands

• Light Light physical requirements Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

The Practice Manager is responsible for the leadership, direction, coordination and management of the daily operations and personnel of the medical practices. The Practice Manager assures that the office functions efficiently to support the physicians and or advanced practice providers in providing safe and compassionate care.