Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our colleagues need tools and connectivity that work together, wherever they work. In this role, you will manage the roadmap across Productivity Tools and Networks, covering Microsoft 365, collaboration, business apps, AI and the Global Network Roadmap. Working closely with our Portfolio leads and our Architects, you'll tie every initiative to a business case, keep day-to-day service improving and help us decide where to invest, simplify and retire.

What You'll Do

Roadmap

• Manage one roadmap that covers everyday improvements and strategic initiatives, each linked to a business outcome
• Partner with business stakeholders to turn their needs into prioritized roadmap items
• Run one intake and scoring approach for strategic, BAU and AI requests, agreed with our Portfolio leads
• Work closely with Portfolio leads and the Network Architect to keep priorities, designs and benefits aligned across both portfolios
• Brief senior leaders on progress, results and risks

Architecture

• Act as design authority for Productivity Tools, leading architecture standards, design reviews and PoCs, while our Network Architect holds design authority for Networks
• Work with our Productivity Tools and Network Architects to align productivity and network architecture, so connectivity, security and tooling decisions support each other
• Set the criteria new Productivity Tools services must meet before they go live.
• Manage overall architecture in Optimization and M&A initiatives, working with the teams that lead delivery
• Manage business case and track benefits across both portfolios, with our Portfolio leads

Service delivery

• Work with Portfolio leads to manage BAU initiatives that improve service delivery, from backlog through to measurable results
• Work with Service Delivery leads to track service health measures, such as incident trends, resolution times and colleague satisfaction

AI

• Shape how we adopt AI across Productivity Tools Portfolio, including guardrails, use-case fit and readiness, in close partnership with Stakeholders

What We’re Looking For

• Enterprise or solution architecture experience
• Experience leading architects or senior technical colleagues
• A history of delivering multi-year technology roadmaps
• Experience simplifying a tool portfolio
• Experience building business cases and tracking benefits for technology investments
• Experience managing BAU improvement or service delivery initiatives, with measurable outcomes
• Working knowledge of enterprise networking and security, such as SD-WAN, cloud networking and zero trust
• The ability to collaborate with Portfolio leads and Architects, and to influence engineering, support, network and partners without direct authority
• Strong experience with AI platforms and governance
• Strong Experience in Atlassian Tools (Jira and Confluence)
• Experience with work-management platforms, such as Monday.com, Smartsheet
• Experience in ITIL Service Management - Service design and transition
• Good Presentation skills (C-Level+, Internal Spotlight Sessions)
• Vendor management and renewal negotiation, including telecom or carrier contracts
• Experience in Security / Compliance frameworks (ISO 27001, PCI-DSS, GDPR)
• Experience in working with Workers Councils
• A background in business process automation

Location

London, United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!