Work from Home - Hybrid - Ohio
HIM/ Revenue Integrity
Full time
40The Patient Financial Services Manager for customer service and cash applications is responsible for overseeing the operations and functions of the department's billing services, which can include patient statement processing, self-pay collections, customer service, payment posting, and credits/refunds. This role involves review of collections performance, managing billing and collections, ensuring compliance with third-party regulations, and improving key revenue-cycle performance indicators.
Under the general direction of the Director Patient Financial Services, the manager is responsible for maintaining an efficient operational workflow for day-to-day operations in the areas of accounts receivable management. Management responsibility includes implementing and monitoring productivity standards, work queue volumes, problem resolution, understanding and monitoring KPIs, team action plans and adherence to Dayton Children's policies and procedures. This position will work directly with various interdepartmental teams for collaboration of optimized revenue cycle management.
Department Specific Job Details:
High school diploma required
Associate degree preferred
Experience
Three+ years of experience in patient financial services or healthcare billing
At least one year of leadership or supervisory experience
Strong communication and interpersonal skills
Ability to work tactfully with patients, staff, and interdepartmental customers
Skills/Competencies
Proficient in managing billing and collection processes
Strong analytical and problem-solving skills
Ability to lead and motivate a team
Knowledge of healthcare billing regulations and compliance requirements
Excellent organizational and time-management skills
Dayton Children's Hospital is the only facility in the region devoted to the health, safety and information needs of children and their families.
Dayton Children's is staffed by pediatricians, pediatric specialists and clinical staff with special training and experience in caring for children. In addition, everything from room decor to life-saving equipment in is designed with the comfort of children in mind.
As a regional referral center, Dayton Children's draws patients from a 20-county area that includes Ohio and eastern Indiana. Dayton Children's affiliation with Wright State University School of Medicine and accreditation by the Joint Commission on Accreditation of Healthcare Organizations ensures young patients the finest pediatric care available.
Dayton Children's staff of over 200 physicians and residents includes primary care pediatricians as well as subspecialists in over 35 areas of pediatric medicine. Working as a team with the medical staff are more than 3500 employees and volunteers who share a commitment to quality care no matter what their specific titles or duties.
