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Patient Financial Services
Works under the direct supervision of the Assistant Director of Patient Financial Services. The Patient Financial Services billing Manager oversees the day-to-day operations of SVMH’s accounts receivable (AR) for billing and collections of insurances for the purposes of liquidation of AR timely, achieving aging thresholds, minimizing avoidable and controllable write-offs through issue identification and escalation. The PFS Billing Manager works closely with leaders and staff to manage processes, staff and technology in pursuit of leading revenue cycle outcomes. Monitors and manage AR through communication within staff, payers and other hospital revenue cycle departments. Organizes and directs the work of PFS personnel by scheduling, evaluating performance, resolving employee complaints, and administering discipline when necessary. Responsible for the quality of work, productivity of staff, morale of the groups and employee adherence to hospital and departmental policies, procedures and guidelines.
Provides leadership and supervision regarding departmental performance by completing evaluations, maintaining staff competency and development, adequate staffing and assures all work in specified areas is completed while maintaining a high level of quality.
Is a role model for departmental behavior, and provides and promotes a positive working environment for departmental staff to ensure strong employee morale, motivation and productivity.
Supervises the PFS billing and collections workflow to ensure the department’s role and function in the Healthcare System supports the delivery of the highest possible standard of patient care, and customer service for staff and visitors within the available resources.
Monitors and oversees the PFS billing and collections staff’s, scheduling, work assignments, and corrective actions.
Oversees AR functions; develop, implement, monitor and analyze all functions related to billing and collections to ensure leading revenue cycle operational performance is consistent of meeting cash goals and aging thresholds along with other revenue cycle benchmarks. Also monitor credit balance reports and refund requests to ensure timely resolution and response. Ensures employee productivity and quality of work meets QA standards, through preparation and presentation of staff productivity reports. Stays current with payer/claim specific issues and facilitates resolution through communication and coordination with health plans, PFS leaders and attend Joint Operation Committee (JOC) Meetings as needed. Works with Finance Division Support Team to assist with identifying underpayments and manage other necessary report requirements across the organization.
Monitors the collection processes to identify cash flow improvement opportunities.
Monitors, identifies and reports any system issues negatively impacting A/R.
Ensures timely submission of requested information from various payors and health plans.
Provides daily monitoring and monthly reporting of Key Performance Indicators and Department performance dashboard data as requested.
Provides feedback and education to ancillary departments regarding reimbursement processes and assist with resolution of AR issues directly associated with these processes as needed.
Expected to demonstrate strong leadership skills and the ability to motivate team members.
Serves as a resource and promotes positive interactions with customers and employees in an effort toward exceeding expectations or any persons associated with the hospital.
Assist with the development of department policies and procedures.
Provides and/or coordinates orientation and training of staff.
Issues performance appraisals and conducts reviews according to hospital guidelines to ensure completion by due date 100% of the time.
Assists with interviewing of potential employees.
Monitors equipment performance and contacts appropriate department/vendor for necessary service.
Attends meetings and in-services, works on special projects as requested/needed, and performs other duties as assigned.
Education: Bachelor’s degree in Healthcare Administration, or Business Administration required. New hires/transfer have a three (3) year grace period to obtain a Bachelor’s degree.
Licensure: None.
Experience: A minimum of five (5) years’ experience in hospital business office at a manager level required. Extensive experience working with billing, collection and reimbursement procedures required. Familiarity with medical terminology and coding systems (ICD-10, HCPCS, CPT’s, APC, DRG’s, etc...) highly preferred.
Pay Range: The hourly rate for this position is $42.45 - $58.37. The range displayed on this job posting reflects the target for new hire salaries for this position
Job Specifications:
● Union: Non-Affiliated● Work Shift: Day Shift● FTE: 1.0● Scheduled Hours: 40
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Salinas Valley Health exists to help our community rise through good health. Founded in 1953 as Salinas Valley Memorial Hospital, today we serve individuals and families throughout the Salinas Valley, the Monterey Peninsula and the surrounding region. Each year, our highly trained team of healthcare professionals takes our renowned quality of patient care to the next level. Our team actively utilizes the latest medical techniques with our state-of-the-art technology to improve individual and community health and well-being.
Our 263-bed acute care medical center employs more than 2,400 staff. In 2021, we achieved ANCC Magnet Recognition®, the highest and most prestigious distinction that a healthcare organization can achieve for nursing excellence. Earning this Magnet® designation reaffirms our steadfast commitment to nursing excellence and quality patient care. Our focus on Cancer Care, Cardiac Care, Orthopedics, Obstetrics and Stroke Center is led by 322 board-certified physicians across a broad spectrum of specialties, all dedicated to your care.
To enhance and expand the reach of our care, we strategically partner with larger research and metro hospitals such as Stanford. In addition, we are part of a network of urgent care and surgery centers, the only Perinatal Diagnostic Center in the region and an Emergency Department that provides care to more than 6,300 patients every year.
