Job Description

Your job is more than a job

Help us turn great ideas into meaningful results!

The Performance Improvement Manager plays a key role in helping LCMC Health continuously improve the way we work, serve our patients, and support our teams. In this non-clinical role, you’ll lead enterprise-wide performance improvement initiatives designed to strengthen operational efficiency, effectiveness, accountability, and service excellence across the organization.

Working alongside operational, financial, administrative, and support service leaders, you’ll bring together people, data, and innovative ideas to identify opportunities, solve complex challenges, and create sustainable improvements. From developing project plans and analyzing performance data to facilitating cross-functional collaboration and measuring results, you’ll help turn insights into action and ensure improvements make a lasting impact.

If you’re energized by solving problems, connecting people, and finding better ways to do things, this is an opportunity to make a difference across an entire healthcare organization.

General Duties

• Lead and support performance improvement initiatives focused on quality, operational efficiency, accountability, and service excellence.
• Use structured project management and continuous improvement methodologies to scope, plan, execute, and monitor initiatives from concept through completion.
• Develop clear project charters, timelines, milestones, deliverables, and success measures.
• Analyze data to uncover performance gaps, trends, root causes, and opportunities for improvement.
• Develop and maintain dashboards, scorecards, reports, and other tools that make performance easier to understand and act upon.
• Bring together cross-functional teams and facilitate working groups to build alignment, encourage collaboration, and move initiatives forward.
• Translate complex data and insights into clear, actionable recommendations and implementation plans.
• Establish meaningful performance metrics and monitor progress against defined goals and targets.
• Help teams standardize, document, and successfully transition improved processes into sustainable day-to-day operations.
• Champion a culture of accountability, innovation, continuous improvement, and data-driven decision-making.
• Partner with leaders and stakeholders to identify opportunities to improve processes, outcomes, and the overall experience for patients, families, and employees.

Experience Qualifications

• Six (6) years of experience in performance improvement, operations management, analytics, project management, or a related field.
• Demonstrated success leading or supporting complex, cross-functional projects and initiatives.
• Healthcare experience preferred.

Education Qualifications

• Bachelor's degree in Healthcare Management, Business, Industrial Engineering, Analytics, Finance, or a related field required.
• Master's degree (MBA, MPA, MS Analytics, or similar) preferred.

Licenses and Certifications

• Project Management Professional (PMP) or equivalent project management certification preferred.
• Lean Six Sigma Yellow or Green Belt (SSGB) preferred, but not required.
• Certified Professional in Healthcare Quality (CPHQ) preferred, but not required.

Skills and Abilities

• Advanced project management, planning, and organizational skills.
• Strong analytical and critical-thinking abilities with the ability to turn data into meaningful action.
• Proficiency with data analysis, reporting, and visualization tools.
• Exceptional communication and collaboration skills, with the ability to build relationships and influence across diverse teams.
• Strong organizational and time-management skills with excellent attention to detail.
• Ability to manage multiple priorities, navigate complex projects, and keep initiatives moving forward.
• A continuous improvement mindset and passion for finding smarter, more effective ways to work.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.