Job Description

People and Places technology is shifting from system-driven workflows to agentic, platform-enabled execution. AI agents increasingly drive how work gets done. Most efforts to date have focused on automating low-value tasks; the larger opportunity is to reimagine — not simply optimize — how work happens across People & Places.

We are looking for a manager to lead this reimagination. This role owns identifying the highest-value P&P workflows to redesign, partnering with COEs and HRBPs on what work should look like in an AI-first model, and translating that into agentic workflow patterns enabled through HR Tech, T4I, and strategic vendor partnerships. This is the center of excellence for AI-driven People & Places transformation: the team defines end-to-end workflows, decision points, and employee and candidate experiences, then partners with HR Tech and the Agentic Builder team to bring them to life.

Success on this role is not just throughput. While this work is expected to drive a 3x productivity gain across P&P, the deeper measure of success is whether employees, candidates, and managers experience meaningfully better interactions with HR — faster and clearer where it matters, and invisible where it doesn’t need to be seen at all.

Responsibilities

Workflow Reimagination & Opportunity Identification

• Systematically identify and size the highest-value P&P workflows for agentic reimagination, prioritizing high-cost, high-demand functions such as HRBPs, TA, and employee support

• Move beyond automating existing steps: define what work should be offloaded to agents, what remains human-led, and where judgment must stay with people

• Build and maintain a prioritized roadmap of workflow redesign opportunities across People & Places

COE & HRBP Partnership

• Partner with COEs, HRBPs, TA, Rewards, Talent, ER, Mobility, and People Analytics under a “build from the center, drive from the spokes” model — enabling, not gatekeeping, their own innovation

• Operate as a connective layer: help COEs scale their best ideas, solve complex cross-functional scenarios, and connect workflows to shared platforms and data

• Represent P&P’s process and experience agenda to senior stakeholders across HR Tech, T4I, and business partners

Agentic Workflow Design & Standards

• Define reusable workflow design methods, agentic solution standards, and governance pathways that COEs can adopt directly

• Translate future-state workflows into requirements for HR Tech, T4I, and the Agentic Builder team, ensuring solutions are connected to platforms and data rather than built in isolation

• Partner with strategic vendors to prototype agentic workflows, pressure-test assumptions, and bring outside-in thinking into the team’s patterns

Team Leadership

• Lead and integrate the merged Process & Experience Design team, combining the former Experience Solutions and Process Excellence functions into one cohesive capability

• Build a team of business analysts and experience designers capable of operating as builders — using AI tools directly, not functioning purely as intake

• Establish clear domain ownership and career paths for team members previously split across two organizations

Measurement & Scaling

• Define and track metrics for both productivity (progress toward 3x) and employee/candidate experience quality

• Establish a scalable operating rhythm for prioritization, delivery, and adoption of reimagined workflows across People & Places

Qualifications

• 8+ years of experience in business process design, experience design, product management, or a related discipline within HR, People Operations, or a similar function

• Demonstrated experience leading teams through significant workflow or operating model transformation, ideally involving AI, automation, or agentic technologies

• Strong working knowledge of core HR platforms (Workday, ServiceNow, Avature) and how agentic capabilities are being embedded within them

• Track record partnering effectively with centers of excellence and HR business partners without direct authority over their roadmaps

• People leadership experience, including integrating teams from different functional backgrounds (e.g., business analysis and experience design)

• Comfort operating in ambiguity, translating strategic direction into concrete workflow designs and requirements

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
Mountain View $237,500 - $321,500