Job Description

About the Role

We are looking for a Payroll Operations Manager to lead our NAMER Payroll team, with primary responsibility for the US and Canada region. This manager role will serve as a subject matter expert on complex payroll operations and partner closely with HR, Tax, People, Legal, Global Mobility, Equity, Benefits, Accounting, Finance, and Technology teams to identify and manage payroll risks and translate complex regulatory requirements into practical, scalable solutions. You will be responsible for overseeing end-to-end in-house payroll processing for the US and Canada regions using Oracle Fusion and ADP SmartCompliance. This role combines strong technical payroll expertise with operational execution, analytical capabilities, and cross-functional leadership. You will independently own complex matters from identification through implementation and help shape how our organization manages payroll operations at scale.

What You'll Do

End-to-End Payroll Operations & Execution

• Handle end-to-end in-house payroll processing for the US and Canada regions.
• Execute and oversee payroll operations utilizing Oracle Fusion for core processing and ADP SmartCompliance for tax, garnishments, and agency payments.
• Manage regular, off-cycle, year end and retroactive payroll runs accurately and within established deadlines.
• Ensure the accurate processing of salaries, bonuses, commissions, equity transactions, and deductions.

Team Leadership & Management

• Lead, mentor, and develop a team of payroll professionals, fostering a culture of high performance and continuous improvement.
• Define team KPIs, conduct performance evaluations, and manage resource allocation for the NAMER payroll operations.
• Exercise sound judgment in ambiguous situations, developing recommendations and determining when matters require escalation or broader alignment.

Compliance, Risk & Governance

• Provide payroll oversight and technical guidance for US federal, state, and local, as well as Canadian federal and provincial regulations.
• Partner with Payroll and other operational teams to ensure compliance requirements are appropriately reflected in payroll processes, systems, and controls.
• Oversee year-end processing and reporting obligations, including W-2s, T4s, and RL-1s.
• Identify and assess payroll risks through data analysis, process reviews, and partnership with stakeholders.
• Develop and maintain payroll policies, procedures, technical positions, controls, and governance.

Process Improvement, Data & Technology

• Act as the system subject matter expert for Oracle Fusion Payroll and ADP SmartCompliance.
• Identify opportunities to simplify, standardize, automate, and strengthen payroll processes and controls.
• Use payroll, employee, and compensation data to identify trends, exceptions, potential exposures, and opportunities for improvement.
• Partner with Technology and other teams to translate payroll requirements into system and process requirements.
• Explore and apply automation and other technology solutions to improve payroll analysis, compliance, controls, and stakeholder support.

Global Programs & Cross-Functional Partnership

• Build strong relationships across Payroll, Tax, People, Legal, Global Mobility, Equity, Benefits, Accounting, Finance, and Technology.
• Act as an escalation point for complex payroll matters within NAMER.
• Partner with Accounting on complex reconciliations and issues involving payroll tax filings, tax payments, payroll records, and financial accounts.
• Translate complex payroll requirements into clear, actionable guidance for technical and non-technical stakeholders.

Basic Qualifications

• Overall 12+ years of relevant experience in payroll operations within a multinational organization or similarly complex environment.
• Minimum of 4 years of direct team managing experience.
• Deep hands-on experience handling end-to-end payroll operations for the US and Canada regions.
• Extensive experience processing in-house payroll using Oracle Fusion.
• Demonstrated experience utilizing ADP SmartCompliance for tax filing, garnishments, and compliance.
• Strong technical knowledge of US federal, state, local, and Canadian provincial payroll requirements.
• Willingness and ability to work the expected shift timing of 4:00 PM to 1:00 AM IST.
• Strong written and verbal communication skills, including the ability to communicate complex concepts clearly to non-technical stakeholders.
• Bachelor's degree in Accounting, Finance, Business, Human Resources, or a related discipline, or equivalent professional experience.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.