Job Description

About the Program

The Integrated Forensic Program provides specialized mental health treatment for individuals with serious mental illness who have come into contact with the criminal justice system or are at risk of doing so. Services focus on assessment, treatment, and risk reduction to support recovery and protect public safety.

Key Responsibilities

The Manager, Patient Care Services, reporting to the Director, oversees daily unit operations to ensure timely, coordinated, and high-quality patient care

• Oversee daily operations to ensure timely, effective, and coordinated service delivery
• Manages the resolution of sensitive or escalated issues by coordinating corrective actions
• Support integration of clinical services across disciplines
• Provide day-to-day leadership and support to ensure team goals are achieved,
• Manage day-to-day human resources activities for the team and provide leadership and support for staff development
• Participate in disciplinary actions up to termination and attendance management
• Ensure staff compliance with mandatory training and awareness on new policies, legislation, and departmental/ unit procedures
• Implement new systems, workflows, or technology within the department
• Work closely with peers, physicians, scientists, leadership team, and key stakeholders to ensure alignment of departmental goals with broader hospital strategies

Qualifications

• Baccalaureate Degree in Nursing or Allied Health or acceptable combination of education and experience
• Minimum 5 years in mental health, including 3 years progressive leadership in clinical services and administration
• Current registration and member in good standing with applicable regulatory college.
• Knowledge of Mental Health clinical service delivery models
• Knowledge of relevant legislation (Mental Health Act, PHIPA, SDA):
  Ensures compliance with healthcare laws and patient privacy
• Ability to inspire, motivate, and develop multidisciplinary teams
• Skilled at addressing staff conflicts, managing union relations, and negotiating solutions
• Strong verbal and written communication skills to engage staff, patients, families, and stakeholders
• Familiarity with healthcare IT systems and electronic health records (EHR):Facilitates accurate patient data management and clinical workflow
• Ability to interpret workforce and patient care data to inform decisions and improve service delivery
• Proficiency in MS Office (Word, Excel), email, and internet
• Experience in unionized settings and collective agreements
• Proven ability to lead teams through organizational change

Language Requirements

English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset