Job Description

Title: Manager, Patient Access

Department: Emergency Room Registration Site: Orlando Health Bayfront Hospital Location: St. Petersburg, FL Shift: Second / Mid Shift Schedule: Full-Time, 2pm-10:30pm

Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher. About the organization:Orlando Health Bayfront Hospital is a comprehensive tertiary care facility that has been serving St. Petersburg and the surrounding communities for more than 100 years. It is a 480-bed teaching medical center with nationally recognized care across emergency medicine, cardiology, neurosurgery, orthopedics, women’s services, and advanced surgical specialties. The hospital’s Level II Trauma Center is the only adult trauma center in Pinellas County and, in partnership with Johns Hopkins All Children’s Hospital, is one of Florida’s 13 state-certified Level III Regional Perinatal Intensive Care Centers. A commitment to quality has earned the hospital recognition with a USA Today Top Workplaces award for 2025 and an “A” Hospital Safety Grade for Spring 2025 from The Leapfrog Group.Orlando Health Bayfront Hospital is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts. As part of the Orlando Health system, Bayfront combines the resources of a leading regional healthcare network with the personalized, community‑focused care that has defined the hospital for generations.Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

Why Orlando Health is your best place to work:

✔ Education & Career Growth Assistance ✔ Comprehensive Health & Wellness coverage and resources ✔ Financial & Retirement Planning with Company Match ✔ Excellent Company Culture and Work–Life Balance ✔ Family & Pet Support

.and more!

Responsibilities

Essential Functions:

• Develops goals and objectives.
• Plans, organizes, and directs department activities.
• Establishes and implements policies and procedures for department operations.
• Responsible for the management of all staff on-site in Human Resource related functions.
• Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
• Keeps administration informed of department activities, needs, and problems.
• Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
• Prepares departmental budget and ensures department operates within allocated expense structure.
• Responsible for site accounts receivable.
• Maintains appropriate statistical information.
• Establishes and maintains intra/interdepartmental communication.
• Networks within site facility to build physician and administrative relationships.
• Provides vision, direction, planning, and support to Administrators.
• Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
• Participates in administrative and management meetings and attends other meetings as necessary.
• Develops and maintains records, reports, and files.
• Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
• Maintains good payer relationships.
• Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
• Ensures implementation of process improvements.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:

• Handles special projects for Patient Financial Services as necessary.
• Assume the responsibility for professional growth and development and continuing education.
• Conducts department meetings/in-services.
• Represents Orlando Health through community interaction.
• Performs other duties as assigned.

Qualifications

Education/Training:

• Bachelor’s Degree in Business, Healthcare Administration, Finance; OR
• An equivalent combination of relevant education and/or experience on a 1:1 basis; offsetting experience must be in the field of Healthcare/Patient Financial Services.

Experience:

• Four years (4) of Patient Access (Patient Business) experience required.
• One year (1) supervisory, lead or preceptor experience required.