Job Description

The Manager, Patient Access Field Operations will serve as a field operations partner and central point of contact for field-related needs across the Field Patient Access organization. Partnering closely with Field Patient Access leadership, Patient Engagement Operations, and key home-office stakeholders, this role will help capture field insights, operational needs, and emerging issues and translate them into prioritized, actionable next steps that support consistent field execution and informed decision-making.

This individual will support cross-functional initiatives, issue triage, communications, field-facing systems, reports, training resources, launch readiness activities, and process improvements in partnership with internal stakeholders. The role offers a unique opportunity to learn across the full Patient Engagement ecosystem while helping build the operational foundation required to support Patient Access Liaisons, strengthen field readiness, and contribute to the successful launch of a new treatment option for patients with significant unmet mental health needs. The ideal candidate is highly organized, collaborative, mission-driven, and passionate about patient access, mental health, and supporting patients who are waiting for new options.

Location: Remote in the United States.

Reports to: Senior Director, Field Patient Access.

Roles and responsibilities
(Include but are not limited to):

• Serve as a central field operations contact Act as a key point of contact for field-related operational questions, initiative tracking, and coordination across the Field Patient Access team and appropriate home-office partners
• Support Field Patient Access leadership: Partner closely with the Senior Director, Field Patient Access to help organize priorities, prepare for key meetings, track follow-ups, support communications, and advance field-related initiatives
• Lead field-facing operations projects: Manage projects related to field access systems, including requirements gathering, project planning, stakeholder alignment, testing support, implementation, and ongoing optimization. Help plan, organize, and execute projects that support field readiness, field execution and operational consistency
• Utilize business intelligence platforms: Use business intelligence platforms to analyze reimbursement and field activity data, build dashboards, identify trends, and support data-informed decision-making across the Patient Access field team
• Coordinate issue resolution: Help triage and track field inquiries related to systems, tools, data, workflows, training needs, and operational barriers by connecting the right stakeholders and ensuring appropriate follow-through
• Support field system training: Support training programs and reinforcement resources that help Patient Access Liaisons, Regional Directors, and appropriate stakeholders use field reimbursement access systems effectively
• Optimize use of industry and field tools: Oversee the use, integration, and continuous improvement of approved industry tools and field-facing platforms that support access visibility, site readiness, and field execution. Partner with the Patient Engagement Operations team to ensure timely, accurate delivery of field access data into approved tools and platforms used by the Patient Access Field team
• Conduct field visits with Patient Access Liaisons: Conduct field visits with Patient Access Liaisons to capture field insights, emerging trends, site feedback, and operational observations that inform field execution
• Coordinate cross-functional initiatives: Coordinate with Patient Engagement Operations, Commercial Analytics, Compliance, Legal, IT, Training, and other matrix partners to ensure project objectives are met on time, within scope, and within budget
• Contribute to launch readiness: Support planning and execution of field readiness activities, including meeting preparation, training reinforcement, operational checklists, process documentation, and field communications
• Maintain compliant role boundaries: Operate within all applicable compliance standards, data privacy requirements, and non-promotional role boundaries while supporting field operations, reporting, training, and stakeholder engagement

Candidate Profile:

• Experience: 2+ years in the healthcare market with operational experience focused on supporting others or cross-functional initiatives that improve execution, visibility, and stakeholder decision-making
• Patient Access & Mission Focus: Demonstrates commitment to improving patient access and supporting the organization's mission by helping field teams remove access barriers that impact patients, providers, caregivers, and sites. Willing to support initiatives that improve the Patient Access field team's effectiveness
• Partnership & Communication: Builds strong relationships and communicates effectively across cross-functional partners. Serves as a trusted resource, gathers and synthesizes feedback, and translates field needs into clear, actionable recommendations that promote alignment and collaboration
• Execution & Operational Excellence: Plans, organizes, and executes operational initiatives with a high level of quality, accountability, and follow-through. Effectively manages multiple priorities, coordinates stakeholders, tracks deliverables, and supports consistent field execution
• Problem Solving & Continuous Improvement: Uses field insights, operational data, and stakeholder feedback to identify challenges, resolve issues, and improve business processes. Proactively supports issue triage, process optimization, field readiness, and operational effectiveness
• Agility, Compliance & Stewardship: Adapts effectively to changing priorities and business needs while maintaining a commitment to compliance, data privacy, and appropriate role boundaries. Demonstrates curiosity, continuous learning, and responsible stewardship of company systems, data, and resources
• Education: Bachelor's degree required; advanced degree or relevant certifications preferred
• Travel: Ability and willingness to travel to support field meetings, training, vendor engagement, and cross-functional initiatives, estimated 30%