The Advising Manager provides leadership and supervision to the Pathways Advising Department. Uses data to assess performance of pathway advisors as they assist students through the educational journey from entry to completion and transfer. Provides training and guidance for pathway advisors to ensure an acceptable level of competence in advising theory and practice.Assists Pathway Advisors and students with the interpretation of policies and procedures to meet educational and career goals and objectives.
ESSENTIAL FUNCTIONS
Lead the Department in establishing and achieving annual goals and objectives. Responsible for working collaboratively with District Advising to develop, review, modify, implement, and assess Advising Department’s procedures and guidelines.
Complete Advisor Certification Program and provide support and guidance to Pathway Advisors pursuing certification.
Responsible for supervising and training Pathway Advising staff to include performance evaluations.
Responsible for the implementation of the Customer Service Model of Excellence.
Provide department leadership and consistent services by implementation of Institutional procedures, forms, and reports.
Review progress of Advisor caseloads to include persistence, retention, and success metrics to ensure advising team is on track to meet targeted outcomes.
Manage departmental budget and serves as the signature authority. Provide oversight and approval of purchase of office supplies and advising materials.
Work collaboratively with District Advising to deploy advising certification model and monitor recertification of Pathway Advisors.
Provide training opportunities and keeps department abreast of new developments and innovation within the Advising profession.
Represent the Advising Department at Pathway Advising Council, cross functional task force and work teams for continuous improvement efforts with processes and procedures.
Provide career advisement such as requirements for certain career fields, occupational opportunities with certain majors/workforce programs, etc.
Provide information regarding student life opportunities to include student activities and recreational sports. Informs students of the benefits to Pathway Advising Team and encourage collaboration with student engagement opportunities (i.e. leadership skills, team building, and, civic engagement).
Assist faculty with the promotion of special programs and opportunities such as learning communities, bridge courses, honors programs, service learning, etc.
Provide transfer planning to universities to include joint admissions programs, articulation agreements, common course numbering system, and transfer plans.
Establish and maintain interdepartmental relationships with all Student Services and instructional programs.
Maintain appropriate records and create program reports as necessary.
Plan, organize, and coordinate department-wide strategic programs, projects, and activities which support enrollment and retention.
Coordinate and provide opportunities for continuous improvement and professional development for Pathway Advisors.
Provide leadership and support to advising initiatives aligned with HCC’s persistence and graduation initiatives.
May work flexible hours to include evenings and weekends.
Perform other duties, tasks and assignments as required.
QUALIFICATIONS
Education & Experience
• Master’s degree required
• Master’s degree in Counseling, Guidance, College Student Personnel, Higher Education Administration, Education, Social Work, Sociology, Psychology, Human Services preferred
• 3 years work experience in an institution of higher education advising setting required, including 2 years supervisory experience preferably in an institution of higher education
• HCC College Leadership Program preferred
Licensing & Certification
• Valid Texas Driver License
Special Skills
• MS Office Programs
• Information Management Systems
• Budget Management
Competencies
• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively
Working Conditions
General Office.Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner.Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements.May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE:This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
The Organization
Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities:
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston, TX 77266
713.718.8271 or hcc.oeotix@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
